Home » Unlocking Global DevOps Talent: How Remote Work Expands Your Hiring Horizons for DevOps Services

Unlocking Global DevOps Talent: How Remote Work Expands Your Hiring Horizons for DevOps Services

Unlocking Global DevOps Talent: How Remote Work Expands Your Hiring Horizons for DevOps Services

The myth of local limitations

Many companies still cling to the outdated notion that their DevOps talent pool is limited to their immediate geographic area. This mindset isn’t just restrictive—it’s potentially damaging to your company’s technological growth and innovation. As the demand for DevOps services, automation, and cloud expertise grows, organizations that fail to look beyond their local market risk falling behind their more forward-thinking competitors.

The global nature of modern technology has fundamentally transformed how teams can collaborate and deliver value. DevOps professionals specializing in DevOps services, DevOps automation, and DevOps cloud services can now contribute to projects regardless of their physical location. Tools for remote team collaboration, DevOps tools, virtual environments, cloud platforms, and global talent sourcing have broken down the traditional barriers that once made local hiring a necessity.

Expanding beyond geographic constraints

The traditional approach of hiring exclusively from a local talent pool is becoming increasingly outdated. Remote work is no longer just a perk—it’s a strategic advantage for building high-performing DevOps teams. By embracing remote work culture and adopting distributed DevOps practices, organizations can tap into global DevOps expertise, finding the best fit for their teams regardless of location.

This shift goes beyond simply expanding the hiring radius—it fundamentally redefines how companies build and scale technical teams. Leveraging DevOps automation tools, professional services, and cloud-based DevOps solutions enables organizations to optimize remote workflows, foster innovation, and remain competitive in a rapidly evolving market.

Quality over proximity

When you remove geographic barriers, you can focus on what truly matters: DevOps skills, experience, and cultural fit. Your competitors are no longer limited to companies in your city or region—they’re global entities that embrace global talent acquisition to access worldwide talent pools. Restricting your hiring to local candidates artificially limits your ability to compete in an increasingly global market.

Expanding beyond local hiring offers several key benefits:

  • Access specialized expertise: Tap into DevOps professionals with advanced skills and experience that may not be available in your local area.
  • Increase workforce diversity: Bring in fresh perspectives on automation, continuous integration, and DevOps innovation through a globally diverse team.
  • Attract top talent: Appeal to DevOps experts who value flexibility and work-life balance, making your organization a more attractive choice.

While you may be struggling to find the ideal DevOps engineer within a 50-mile radius, your competitors are leveraging DevOps professional services to access experts with decades of experience. Settling for a good engineer nearby might seem convenient, but your competitors are hiring the best-suited professionals for the job—wherever they may be.

Trust as the foundation

The cornerstone of successful remote DevOps teams isn’t about sophisticated monitoring tools or rigid processes—it’s trust. Without mutual trust among team members, even the best strategies fall short. Forward-thinking organizations recognize that trust enables autonomy, fosters innovation, and drives productivity. Here’s how to build a foundation of trust and empower your remote DevOps teams to succeed:

Focus on outcomes, not hours

Trust begins with shifting the focus from micromanagement to meaningful metrics. Instead of monitoring when team members log in or how many hours they work, focus on outcomes that truly reflect team performance:

  • Deployment frequency and success rates: Measure your team’s ability to deliver value effectively and consistently.
  • Mean time to recovery (MTTR) and failure rate: Understand how quickly the team can recover from setbacks and identify areas for process improvement.
  • Flow and lead time: Track how efficiently work moves through the pipeline and how quickly changes make it to production.

These metrics tell you far more about team effectiveness than traditional time-tracking systems, which often fall short because:

  • They foster micromanagement: Time tracking shifts the focus to hours worked rather than results, creating demotivation and eroding trust.
  • They focus on presence, not performance: Time logged isn’t indicative of productivity; meaningful contributions matter more.
  • They ignore context: Factors like time zones, task complexity, and interruptions vary significantly, making raw time data misleading.

By measuring meaningful metrics, you foster a culture of accountability, trust, and continuous improvement. Trusting your team to manage their time and deliver results empowers them to excel and focus on driving innovation.

Empower autonomous decision-making

For remote DevOps teams to thrive, autonomy is critical. Trust your DevOps professionals to make decisions within their areas of expertise. This autonomy allows teams to work at the rapid pace modern DevOps demands, especially when team members are distributed across time zones.

For example, waiting for approvals from distant managers can create bottlenecks in development cycles. By giving DevOps engineers the authority to:

  • Select the right tools
  • Implement best practices
  • Address urgent issues in real-time

…you enable them to respond quickly to changing demands, ensuring agility and efficiency. Autonomy doesn’t just enhance productivity; it boosts morale and inspires innovation, creating a culture where team members feel trusted and empowered to contribute their best work.

Provide tools and support for success

Trust doesn’t mean leaving your team unsupported. Successful remote work requires equipping your team with the right resources:

  • DevOps automation tools to streamline processes and eliminate manual bottlenecks.
  • Collaboration platforms to ensure seamless communication and workflow management across distributed teams.
  • Training and mentorship opportunities to foster professional growth and ensure alignment on goals and best practices.

When you trust your team and provide them with the tools and autonomy they need, you create an environment where they can thrive, innovate, and deliver exceptional results.

Building a high-performing remote DevOps team

To create a thriving remote DevOps workforce, you need to move beyond traditional approaches and adopt intentional strategies tailored to distributed teams. While trust is fundamental, high performance requires additional elements to foster collaboration, efficiency, and innovation across geographies.

Outcome-oriented CI/CD

Clearly define the desired outcomes of your CI/CD pipeline to ensure alignment with business objectives. Metrics such as deployment frequency, mean time to recovery (MTTR), and change failure rate provide valuable insights into the team’s efficiency and effectiveness. Establish expectations for code quality, testing coverage, and automation, and regularly review these goals to adapt to evolving business needs.

Real-time collaboration

Facilitate effective communication by implementing real-time channels like Slack or Microsoft Teams for quick questions, urgent issues, and immediate feedback. For more in-depth discussions, utilize video conferencing tools like Zoom or Google Meet for team meetings, code reviews, and knowledge-sharing sessions. Providing easy access to these tools and ensuring all team members are comfortable using them is essential for maintaining smooth collaboration across a remote team.

Time zone agility with asynchronous collaboration

Embrace the realities of working across multiple time zones by prioritizing asynchronous communication. Use tools like Jira and Asana for project management, Confluence or Google Docs for shared documentation, and recorded meetings to keep everyone informed. This approach allows team members to contribute and stay up to date at their own pace, ensuring that progress continues uninterrupted despite time zone differences.

Focus on impact

Shift the emphasis from hours worked to meaningful outcomes. Metrics such as deployment frequency, success rates, and lead times for changes provide a clearer picture of team performance than traditional time-tracking methods. This fosters a culture of ownership and accountability, empowering team members to manage their schedules effectively while delivering high-quality results.

Build trust and empower autonomy

Trust is the cornerstone of any successful remote DevOps team. Encourage open communication, provide regular feedback, and empower team members to make decisions within their areas of expertise. Celebrate successes and collectively learn from failures. When team members feel trusted, they are more motivated to work independently and effectively, driving better results.

Tap into specialized expertise on demand

Hiring globally allows you to access specialized skills that are often region-specific. For example, Silicon Valley is known for cloud infrastructure talent, while Eastern Europe excels in security automation. By expanding your hiring reach, you can match the best talent to your team’s needs, ensuring access to specialized expertise when and where you need it.

Foster innovation through diverse perspectives

Global teams bring a variety of perspectives to DevOps practices, driven by diverse cultural backgrounds, problem-solving approaches, and experiences with different tech stacks. This diversity leads to more innovative solutions, as varied viewpoints often result in more robust approaches to challenges, system design, and automation practices.

Maintain 24/7 operations without burnout

With team members distributed across time zones, you can maintain round-the-clock operations without requiring anyone to work outside their normal hours. This natural time zone coverage is particularly valuable for tasks like system monitoring, managing deployment pipelines, and handling incident response, ensuring continuous progress without overburdening your team.

By combining these strategies—clear goals, real-time and asynchronous collaboration, outcome-driven focus, global talent acquisition, and trust-driven empowerment—you can build a high-performing remote DevOps team. This approach not only enhances efficiency and innovation but also ensures your team is positioned to thrive in a competitive, fast-paced environment.

The competitive edge

Organizations that master remote DevOps practices gain a range of significant advantages that set them apart from competitors:

Faster hiring processes

By tapping into a global talent pool, companies can significantly shorten the hiring timeline. Remote DevOps practices enable access to a broader and more diverse range of professionals, ensuring you can quickly find the right talent with specialized skills to meet your unique needs.

Faster innovation cycles

With team members distributed across time zones, development and deployment cycles can run continuously. As one team member finishes their work day, another picks up seamlessly, maintaining momentum on critical projects. This around-the-clock operation accelerates innovation and shortens time-to-market for new products and solutions.

Improved retention rates

Remote work opportunities contribute to higher employee satisfaction, which directly improves retention rates. This is especially critical in the DevOps field, where retaining institutional knowledge and maintaining team cohesion are vital. When DevOps professionals are able to work in environments where they feel most comfortable and productive, they are more likely to stay with the organization long-term.

Enhanced productivity

DevOps professionals working in their optimal environments are more focused, efficient, and motivated. Remote work removes common distractions and allows team members to tailor their workflows to their preferences, resulting in higher-quality output and greater overall team productivity.

Cost-effective scaling

Remote teams allow organizations to scale their DevOps capabilities efficiently. Adding specialized expertise as needed eliminates the overhead of physical office space, geographic relocation costs, and the limitations of local hiring. This flexibility ensures you can scale dynamically while managing costs effectively.

A strategic advantage

Mastering remote DevOps practices gives companies a distinct competitive edge. By combining faster hiring, continuous innovation, increased retention, and cost-effective scalability, organizations can position themselves as leaders in their industry, ready to adapt and thrive in a fast-paced, global market.

Embracing the future of DevOps

Remote DevOps isn’t just a passing trend—it’s the new standard for high-performing technology organizations. The most successful companies will be those that embrace this reality and build their processes and culture around it.

The question isn’t whether remote DevOps is viable, it’s whether your company will lead or lag in this new era of work. By embracing remote work and empowering your DevOps teams, you’re not just accessing a wider pool of top talent—you’re building a more resilient, innovative, and successful technology organization.

If you’re ready to expand your DevOps capabilities beyond geographic boundaries, start by taking these actionable steps:

  1. Audit your current tools and processes: Ensure they are optimized for remote collaboration and automation.
  2. Invest in robust documentation and knowledge-sharing: Create a culture where knowledge is accessible and transferable.
  3. Build remote hiring and onboarding processes: Design seamless experiences that help global team members integrate and thrive.
  4. Establish clear communication protocols: Develop systems that work across time zones and encourage both synchronous and asynchronous collaboration.
  5. Focus on outcome-driven metrics: Shift from monitoring activity to measuring meaningful results like deployment frequency, lead times, and success rates.

Leverage industry expertise

Managing your DevOps requirements and establishing state-of-the-art infrastructure can be complex. That’s where Naviteq comes in. With years of experience in delivering managed DevOps services, Naviteq offers the guidance, expertise, and tools needed to optimize your development and deployment processes. By partnering with Naviteq, you gain access to a team of seasoned professionals who can:

  • Streamline your workflows and automate repetitive tasks.
  • Enhance your efficiency with tailored DevOps strategies.
  • Help you achieve your business objectives faster and more effectively.

The competitive advantage of embracing remote DevOps

The future of DevOps is global, distributed, and more capable than ever before. By embracing remote work and removing geographic constraints, you’re not just addressing current hiring challenges—you’re building a robust and sustainable foundation for long-term success in an increasingly competitive technological landscape.

Are you ready to unlock the full potential of global DevOps talent? The world is filled with exceptional professionals, and with the right approach, your organization can build a world-class team that drives innovation and excellence, no matter where they are.

Ready to upgrade your DevOps capabilities?

Contact Naviteq today to discover how their managed DevOps services can help you streamline processes, enhance efficiency, and achieve your business goals faster.

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Privacy Policy

1. Introduction

Naviteq is committed to protecting the privacy rights of data subjects.

“Naviteq”, “we,” and “us” refer to Naviteq Ltd. Israel (Check out our contact information.) We offer a wide range of software development services. We refer to all of these products, together with our other services and websites as “Services” in this policy.

This policy refers to the data we collect when you use our services or communicate with us. Examples include visiting our website, downloading our white papers and other materials, responding to our e-mails, and attending our events. This policy also explains your rights with respect to the data we collect about you. Data privacy of our employees is regulated in separate local acts and is not regulated by this policy.

Your information is controlled by Naviteq. If you have any questions or concerns about how your information is handled, please direct an inquiry to us at [email protected]. Alex Berber is our Data Protection Officer (DPO), with overall responsibility for the day-to-day implementation of this policy.

If you do not agree with this policy, please do not access or use our services, or interact with any other aspect of our business.

2. Data we gathered from our website’s users

When you visit our website, we collect usage statistics and other data, which helps us to estimate the efficiency of the content delivered. Processing data gathered from our website also helps us to provide a better user experience and improve the products and services we offer. We collect information through the use of “cookies,” scripts, tags, Local Shared Objects (Flash cookies), web beacons, and other related methods.

2.1. We collect the following categories of data:

  • Cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers)
  • Usage data, user behavior collected by cookies
What is a cookie?

HTTP cookie is a small piece of data that we send to your browser when you visit our website. After your computer accepts it or “takes the cookie” it is stored on your computer as an identification tag. Cookies are generally employed to measure website usage (e.g., a number of visitors and the duration of a visit) and efficiency (e.g., topics of interest to our visitors). Cookied can also used to personalize a user experience on our website. If necessary, users can turn off cookies via browser settings

2.2. How we process the data gathered

Naviteq and third-party providers we partner with (e.g., our advertising and analytics partners) use cookies and other tracking tools to identify users across different services and devices and ensure better user experience. Please see the list of them below.

2.2.1. Analytics partners

The services outlined below help us to monitor and analyze both web traffic and user behavior.

  • Google Analytics (Google LLC.) Google Analytics is a web analysis service provided by Google Inc. (Hereinafter in this document referred to as Google). Google utilizes the data collected to track and examine user behavior, to prepare reports, and share insights with other Google services. Google may use the data collected to contextualize and personalize the advertisements launched via Google’s advertising network. The service is subject to Google’s privacy policy. Google’s Privacy Policy
  • Google Tag Manager (Google LLC.) Google Tag Manager is a web service designed to optimize the Google Analytics management process. The service is provided by Google Inc. and is subject to the company’s privacy policy. Google’s Privacy Policy
  • Facebook Ads conversion tracking (Facebook, Inc.) Facebook Ads conversion tracking is an analytics service that binds data gathered from the Facebook advertising network with actions performed on Naviteq websites. The service is provided by Facebook, Inc. and is subject to the company’s privacy policy. Facebook’s Privacy Policy
  • Google AdWords Tools (Google AdWords Conversion Tracking/ Dynamic Remarketing / User List / DoubleClick) (Google LLC) Google AdWords conversion tracking and other Google Ads services are analytic instruments, that connect data from the Google AdWords advertising network with actions taken on Naviteq websites. The services are provided by Google Inc. and are subject to the company’s privacy policy. Google’s Privacy Policy
2.2.2. Advertising partners

User data may be employed to customize advertising deliverables, such as banners and any other types of advertisements to promote our services. Sometimes, these marketing deliverables are developed based on user preferences. However, not all personal data is used for this purpose. Some of the services provided by Naviteq may use cookies to identify users. The behavioral retargeting technique may also be used to display advertisements tailored to user preferences and online behavior, including outside Naviteq websites. For more information, please check the privacy policies of the relevant services.

  • Facebook Audience Network (Facebook, Inc.) Facebook Audience Network is an advertising service that helps to monitor and evaluate the efficiency of advertising campaigns launched via Facebook. The service is provided by Facebook, Inc. and is subject to the company’s privacy policy. Facebook’s Privacy Policy
  • Bing Ads (Microsoft Corporation). Bing Ads is advertising for launching and managing advertising campaigns across Bing search and Bing’s partner network. The service is provided by Microsoft Corporation and is subject to the company’s privacy policy. Microsoft Corporation’s Privacy Policy
  • Google AdWords (Google LLC) DoubleClick (Google Inc.) / DoubleClick Bid Manager / Google DoubleClick Google AdWords and Double Click are advertising services that enable efficient interaction with potential customers by suggesting relevant advertisements across Google Search, as well as Google’s partner networks. Google AdWords and Double Click are easily integrated with any other Google services—for example, Google Analytics—and help to process user data gathered by cookies. The services are provided by Google Inc. and are subject to the company’s privacy policy. Google’s Privacy Policy
  • LinkedIn Marketing Solutions / LinkedIn Ads (LinkedIn Corporation) LinkedIn Ads allow for tracking the efficiency of advertising campaigns launched via LinkedIn. The service is provided by LinkedIn Corporation and is subject to the company’s privacy policy. LinkedIn’s Privacy Policy
  • Twitter Advertising / Twitter Conversion Tracking (Twitter, Inc.) The Twitter Ads network allows for tracking the efficiency of advertising campaigns launched via Twitter. The service is provided by Twitter Inc. and is subject to the company’s privacy policy. Twitter’s Privacy Policy
2.2.3. Other widgets and scripts provided by partner third parties

In addition to advertising partners and analytics partners mentioned above, we are using widgets, which act as an intermediary between third-party websites (Facebook, Twitter, LinkedIn, etc.) and our website and allow us to provide additional information about us or our services or authorize you as our website user to share content on third-party websites.

  • Disqus (Disqus, Inc.) is a blog comment hosting service for websites and online communities that use a networked platform. Disqus integration into a corporate blog enables website users to submit a comment to any article posted on the blog after he/she authorizes it into a personal Disqus account. Disqus Privacy Policy
  • WordPress (WordPress.org) is a free and open-source content management system (CMS). WordPress Stats is the CMS’s analytics module, which gathers the following statistics: views and unique visitors, likes, followers, references, location, terms, words, and phrases people use on search engines (e.g., Google, Yahoo, or Bing) to find posts and pages on our website. The service also allows for gathering such data as clicks on an external link, cookies, etc. The service is subject to WordPress’s privacy policy.
  • Twitter Button and Twitter Syndication (Twitter, Inc.) allow you to quickly share the webpage you are viewing with all of your followers. Twitter Syndication enables users to implement a widget, which gathers information about the company’s Twitter profile and tweets. The services are provided by Twitter Inc. and are subject to the company’s privacy policy. Twitter’s Privacy Policy
  • Facebook Social Graph (Facebook, Inc.) is used to implement widgets to get data into and out of the Facebook platform. In our case, this widget is used to enable content sharing and display the number of sharings by Facebook users. The service is provided by Facebook, Inc. and is subject to the company’s privacy policy. Facebook’s Privacy Policy
  • LinkedIn Widgets (LinkedIn Corporation) are a quick way to infuse LinkedIn functionality into our website. We use this widget to enable content sharing and display the number of sharings by LinkedIn users. The service is provided by LinkedIn Corporation and is subject to the company’s privacy policy. LinkedIn’s Privacy Policy
  • OneSignal (OneSignal, Inc) is a push notification service. OneSignal’s Privacy Policy
  • ShareThis (ShareThis, Inc.) is a share button service. ShareThis Privacy Policy

2.3. Purposes and legal basis for data processing

Naviteq is gathering data via this service with a view to improving the development of our products or services. Data gathering is conducted on the basis of our or third party’s legitimate interests, or with your consent.

User data collected allow Naviteq to provide our Services and is employed in a variety of our activities that correspond our legitimate interests, including:

  • enabling analytics to draw valuable insights for smart decision making
  • contacting users
  • managing a user database
  • enabling commenting across the content delivered
  • handling payments
  • improving user experience (e.g., delivering highly personalized content suggestions) and the services delivered (e.g., a subscription service), etc.
  • providing information related to the changes introduced to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements

2.4. Data retention period

We set a retention period for your data — collected from our websites — to 1 year. We gather data to improve our services and the products we deliver. The retention period from our partners is set forth by them in their privacy policies.

2.5. Data recipients

We do not transfer the gathered data to third parties, apart from the cases described in the General data processing section or in this Section, as well as cases stipulated in our third partner’s privacy policies.

3. Data we gather from our web forms

3.1. We collect the following categories of data

When you fill out any of the forms located at our websites, you share the following information with us:

  • Name/surname
  • Position
  • Phone number
  • E-mail
  • Location
  • Company name
  • Any other information you provided to us from your request

3.2. How we process the data gathered

The information about the request is transferred to our CRM or Hubspot. Later, it may be used to contact you with something relevant to your initial request, provide further information related to the topic you requested, and deliver quality service.

By sharing personal information with us, you are giving consent for us to rightfully use your data for the following business purposes:

  • Send any updates regarding services you have shown interest in or provide further information related to the topic you requested.
  • Contact and communicate with you regarding your initial request. To get your consent to further contact you regarding any other services you might be interested in.
  • To get your consent to further contact you regarding any other services you might be interested in.
  • Maintenance and support activities of our CRM system and related activities.

All the information gathered via contact forms is processed by the following services:

  • WordPress (Privacy Policy)
  • Hubspot (Privacy Policy)
  • Gmail services that deliver notifications about the filled out contact forms to our employees (Privacy Shield)

3.3. Purposes and legal basis for data processing

If you fill out a contact form to get an expert’s take on your project or to get familiar with the services our company delivers, we process your data in order to enter into a contract and comply with our contractual obligations (to render Services), or answer to your request. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired about from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

With an aim to enhance our productivity and improve our collaboration—under our legitimate interest—we may use your personal data (e.g., an e-mail, name, job title, or activity taken on our resources) to provide the information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery, as well as we may maintain and support the system, in which we store collected data.

If you fill out contact forms for any other purpose, including the download of white papers or to request a demo, we process data with a legitimate interest to prevent spam and restrict the direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing the value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you.

3.4. Data retention period

We set a retention period for your data collected from contact forms on our websites to 1 year. This data may be further used to contact you if we want to send you anything relevant to your initial request (e.g., updated information on the white papers you downloaded from our websites).

3.5. Data recipients

We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.

4. Data we gather from our web forms

4.1. We collect the following categories of data

When you answer a question and/or provide information via chatbot, you share the following information with us:

  • Name/surname
  • Position
  • Phone number
  • E-mail
  • Location
  • Company name
  • Any other information you provided to us from your request

4.2. How we process the data gathered

The information gathered is transferred to our CRM or Hubspot. Later, it may be used to contact you with something relevant to your initial request, provide further information related to the topic you requested, and deliver quality service.

By sharing personal information with us, you are giving consent for us to rightfully use and process in any way your data, including for the following business purposes:

  • Send any updates regarding services you have shown interest in or provide further information related to the topic you requested.
  • Contact and communicate with you regarding your initial request.
  • To get your consent to further contact you regarding any other services you might be interested in.
  • Maintenance and support activities of our CRM system and related activities, etc.

All the information gathered via chatbot is processed by the following services:

  • WordPress (Privacy Policy)
  • Gmail services that deliver notifications about the filled out contact forms to our employees (Privacy Shield)
  • Drift.com, Inc. (Privacy Policy)

4.3. Purposes and legal basis for data processing

If you share personal data via chatbot to get an expert’s take on your project or to get familiar with the services our company delivers, we process your data in order to enter into a contract and to comply with our contractual obligations (to render Services), or answer to your request. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

With an aim to enhance our productivity and improve our collaboration—under our legitimate interest—we may use your personal data (e.g., an e-mail, name, job title, or activity taken on our resources) to provide information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery, as well as we may maintain and support the system, in which we store collected data.

If you share personal data via chatbot for any other purpose we process data with a legitimate interest to prevent spam and restrict direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you.

4.4. Data retention period

We set a retention period for your data collected from communication with us via chatbot to 6 years. This data may be further used to contact you if we want to send you anything relevant to your initial request (e.g., updated information on your initial request, etc).

4.5. Data recipients

We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.

5. Data we gather via e-mails, messengers, widgets, and phones

5.1. We collect the following categories of data

When you interact with us via any other means and tools, we gather the following information about you:

  • Name/surname
  • Position
  • Phone number
  • E-mail
  • Location
  • Company name
  • Any other information you provided to us from your request

The information about a customer call is stored in our internal system and includes a full call recording (starting the moment a connection was established), a voice recording if any available, a phone number, and a call duration.

5.2. How we process the data gathered

All the requests acquired via e-mail are stored within a business Gmail account of Naviteq located at the Google’s server. The information about the request is further transferred and stored in internal CRM either by employees of Naviteq manually or automatically for further processing according to our purposes. We may maintain and support the system, in which we store collected data.

5.3. Purposes and legal basis for data processing

When you contact us via any other means to get an expert’s take on your project / our services or to make any kind of a request, we process your data in order to enter into a contract, to comply with our contractual obligations (to render Services), or answer to your request.

This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites. With an aim to enhance our productivity and improve our collaboration, what is our legitimate interest, we may use your personal data—such as an e-mail, name, job title, or activity taken on our resources—to provide information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery.

If you communicate with us for any other purpose we process data with a legitimate interest to prevent spam and restrict direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you or your initial request.

5.4. Data retention period

We set a retention period for the data collected to 6 years. This data may be further used to contact you if we want to send you anything relevant to your initial request.

5.5. Data recipients

We do not share data with third parties, apart from the cases described in the General data processing section and cases stipulated in our third partner’s privacy policies.

6. Data we gather if you are our customer

6.1. We collect the following categories of data

If you are our customer, you have already shared the following information with us to process:

  • Names/surnames of contact persons
  • Positions
  • Phone numbers
  • E-mails
  • Skype IDs
  • Company name/address
  • Any other information you provided to us during service delivery
  • History of our communication, etc.

6.2. How we process the data gathered

  • Information about the existing customers is transferred to our internal CRM (by our employees manually or automatically on receiving a contact form) and Hubspot (HubSpot, Inc. Privacy Policy) for further processing a customer request and providing relevant services, as well as developing recommendations on improving the services we deliver. We may further need any maintenance and support activities of our CRM system or any related activities.
  • To share contact information and information related to the services a customer is interested in, we may use the following messengers: Skype (Privacy Policy), Viber (Privacy Policy), WhatsApp (Privacy Policy), or Telegram (Privacy Policy), as well as e-mail services—Gmail (Privacy Policy) or Outlook (Privacy Policy)
  • To store and share project requirements or any other information submitted by a customer (e.g., a project budget estimation to deliver a suitable commercial offer, UI mockups submitted by a customer, test access to a customer system, etc.), we may use services of Google (Privacy Policy), Adobe (Privacy Policy), Microsoft Office (Privacy Policy), Atlassian (Privacy Policy), and Trello (Privacy Policy)
  • To provision phone calls in a distributed manner, Naviteq makes use of services to store historical data about the activities conducted.
  • To establish internal business processes within our departments and teams and to ensure timely request processing, we make use of Trello (Privacy Policy) and Atlassian (Privacy Policy). These services may store project information related to a technology stack, budget, roadmap, deadlines, Naviteq project team, etc.
  • To store the audio recordings of negotiations with a customer in order to clarify details if necessary and conduct meetings with previous, existing, and potential customers, we make use of GoToMeeting (Privacy Policy), and Hangouts (Privacy Policy), or Zoom (Privacy Policy).
  • To store case studies, describing a delivered project approved by a customer, we use an internal web portal—SharePoint Portal (Privacy Policy)—which only employees of Naviteq can access.
  • To provision contracts, all the data about the active customers is stored in a secured internal network resource with limited access. This resource is available only to our account managers or other employees concerned for the purpose of improving service delivery while establishing communication with a customer, issuing an invoice, and generating reports for a customer. Additional services Naviteq uses for issuing invoices Azets AS (Privacy Policy). These services process data in compliance with the privacy policies of the mentioned services.
  • Additionally, by sharing with us this information you are giving consent to contact you in order to get your consent for the possibility to contact you regarding any other services you might be interested in

6.3. Purposes and legal basis for data processing

We use personal data submitted for the following purposes:

To fulfill/comply with our contractual obligations or answer your request. For example, we use your name or an e-mail in contact to send invoices or communicate with you at any stage of the service delivery life cycle. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

With an aim to enhance our productivity and improve our collaboration, what is our legitimate interest, we may use your personal data—such as an an e-mail, name, job title, or activity took on our resources — to provide the information we believe may be of interest to you and communicate with you in order to get your consent for a possibility to contact you regarding any other services you might be interested in. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery as well as to maintain and support our CRM system and related activities.

6.4. Data retention period

We set the retention period for your data about our customer to 1 year from last Service delivery. We keep it to be able to reach you when we have something relevant to your initial request (for example, updated information on related services, news, events, updates, etc).

6.5. Data recipients

We do not share data with third parties, apart from the cases described in the General data processing section or in this section.

7. Data we gather from the attendees of our events

7.1. We collect the following categories of data

When you register or attend an event organized by Naviteq, you share the following information with us:

  • Names/surnames of contact persons
  • Positions
  • Phone numbers
  • E-mails
  • Skype IDs
  • Company name/address
  • Any other information you provided to us during service delivery
  • History of our communication, etc.

7.2. How we process the data gathered

Data about users who filled out a contact form is stored in our internal CRM, which shall be maintained and supported, and Hubspot (HubSpot, Inc. Privacy Policy) — by our employees manually or automatically on receiving a contact form — for further processing a customer request and providing relevant services, as well as developing recommendations on improving the services we deliver.

To share contact information, as well as information related to the events and services that may be of interest to a customer, Naviteq may use the following:

  • Messengers: Skype (Privacy Policy), Viber (Privacy Policy), WhatsApp (Privacy Policy), or Telegram (Privacy Policy)
  • E-mail services Gmail (Privacy Policy) or Outlook (Privacy Policy)
  • Social media platforms: LinkedIn (Privacy Policy)
  • VOIP phone and conferencing services: GoToMeeting (Privacy Policy), Hangouts (Privacy Policy) or Zoom (Privacy Policy).

To provide users with the possibility to register for an event organized by Naviteq and acquire tickets, we use Eventbrite (Privacy Policy).

To store and share information about attendees of the events organized by Naviteq, as well as to improve all the online activities related to such events, Naviteq makes use of the services of Google (Privacy Policy) and Microsoft (Privacy Policy)

To enable marketing activities and share information about relevant services provided by our company, we use remarketing and advertising instruments available through Google Adwords (Privacy Policy).

To build a strong community around the events organized by Naviteq and to interact with those interested in our services, we use Meetup.com (Privacy Policy).

To optimize internal processes and improve communication channels, we may use Atlassian (Privacy Policy) and Trello (Privacy Policy).

7.3. Purposes and legal basis for data processing

To establish efficient communication with customers about our services, we may use the following data:

  • To fulfill and comply with our contractual obligations or answer to your request. To maintain contract development, we use your contact data to send transactional information via e-mail, Skype, or any other communication means or services. Your contact data is also used to confirm your request, respond to any of your questions, inquiries, or requests, provide support, as well as send you any updates on the services we deliver.
  • To fulfill our legitimate interest, we use your contact information and information about your interaction with our services to send promotional materials that we find relevant to you via e-mail, Skype, or any other communication means or services. Our interactions are aimed at driving engagement and maximizing the value you get through our services. These interactions may include information about our new events, commercial offers, newsletters, content, and events we believe may be relevant to you. To fulfill our legitimate interest, we use your contact information which is stored at our CRM system in order to maintain and support our CRM system and carry on any related activities.

7.4. Data retention period

We set the retention period for your data about our customer to 6 years from the last event you have been registered. We keep it to be able to reach you when we have something relevant to your initial request (for example, updated information on calls, e-mail, etc.).

7.5. Data recipients

We do not share personal data with third parties, apart from the cases, which implies Naviteq is to provide a list of registrars to the organizer of the event with a view to ensuring an acceptable level of organization and security.

8. General data processing and data storage

Our processing means any operation or set of operations that is performed on personal data or on sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction, support, maintenance, etc.

The retention period of storing data varies on its type. As the retention period expires, we either delete or anonymize personal data collected. In case data was transferred to backup storage and, therefore, cannot be deleted, we continue to store it in a secure fashion, but do not use it for any purpose. In all the other cases, we proceed with the deletion of data.

The information available through our websites that was collected by third parties is subject to the privacy policies of these third parties. In this case, the retention period of storing data is also subject to the privacy policies of these third parties.

To prevent spam, we keep track of spam and swindler accounts, which may be blocked through filtering at the server level.

A request containing words, which may be treated as spam-related or which may promote the distribution of misleading information, are filtered at the server level, as well as by company employees manually.

Data storage on our servers, as well as on cloud services provided by Google, Amazon, Hubspot, and on other services, inter alia Drift.com or other stipulated in this policy.

We do not make automated decisions, including profiling.

9. Your rights

Below, you will find a list of the rights you are subject to. Please note that some of the enlisted rights may be limited for the requests, which expose the personal information of another individual who is subject to the very same rights for privacy. In such a case, we will not be able to satisfy your request for data deletion if it contains information we are eligible to keep by law.

The right to be informed and to access information. You have legal rights to access your personal data, as well as request if we use this data for any purpose. Complying with our general policy, we will provide you with a free copy of your personal information in use within a month after we receive your request. We will send your information in use via a password-protected PDF file. For excessive or repeated requests, we are eligible to charge a fee. In case of numerous or complex requests, we are eligible to prolong our response time by as much as two additional months. Under such circumstances, you will be informed about the reasons of these extensions. In case, we refuse to address a particular request, we will explain why it happens and provide you with a list of further actions you are eligible to proceed. If shall you wish to take further action, we will require two trusted IDs from you to prove your identity. You may forward your requests to our Data Protection Officer ([email protected]). Please provide information about the nature of your request to help us process your inquiry.

The right for rectification. In case you believe, we store any of your personal data, which is incorrect or incomplete, you may request us to correct or supplement it. You also have the right to introduce changes to your information by logging into your account with us.

The right to erase, or “the right to be forgotten”. Under this principle, you may request us to delete or remove your personal data if there is no solid reason for your data continued processing. If you would like us to remove you from our database, please e-mail [email protected]). The right to be forgotten may be brought into force under the following reasons:

  • Data, which no longer has a relation to its original purpose for the collection.
  • You withdraw consent with respect to the original reason data was processed, and there is no other reason for us to continue to store and process your personal data.
  • You have objections to processing your personal data, and there are no overriding legitimate reasons for us to continue to process it.
  • Your personal data has been unlawfully processed.
  • Your personal data has to be deleted to comply with a legal obligation in a European Union or a Member State law to which Naviteq is subject.
  • Your personal data has been collected in relation to the offer of information society services.

The right to restrict processing. Under this right, you may request us to limit the processing your personal data. In this regard, we are eligible to store information that is sufficient to identify which data you want to be blocked, but cannot process it further. The right to restrict processing applies to the following cases:

  • Where you contest the accuracy of your personal data, we will restrict data processing until we have verified the accuracy of your personal data.
  • Where you have objected to data processing under legitimate interests, we will consider whether our legitimate interests override yours.
  • When data processing is unlawful, and you oppose data deletion and request restriction instead.
  • If we no longer need your personal data, but you require this data to establish, exercise or defend a legal claim.

If we have disclosed your personal data in question to third parties, we will inform them about the restriction on data processing, unless it is impossible or involves disproportionate effort to do so. We will inform you if we decide to lift a restriction on data processing.

The right to object. You are eligible to object to processing your personal data based on legitimate interests (including profiling) and direct marketing (including profiling). The objection must be on “grounds relating to his or her particular situation.” We will inform you of your right to object in the first communication you receive from us. We will stop processing your personal data for direct marketing purposes, as soon as we receive an objection.

The right to data portability. You are eligible to obtain your personal data, which is processed by Naviteq, to use it for your own purposes. It means you have the right to receive your personal data — that you have shared with us—in a structured machine-readable format, so you can further transfer the data to a different data controller. This right applies in the following circumstances:

  • Where you have provided the data to Naviteq.
  • Where data processing is carried out because you have given Naviteq your consent to do so.
  • Where data processing is carried out to develop a contract between you and Naviteq.
  • Where data processing is carried out automatically. (No membership data is processed using automated means, so this right does not apply).

Withdrawal of consent. If we process your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any point in time. Please note, that if you exercise this right, you may have to then provide your consent on a case-by-case basis for the use or disclosure of certain personal data, if such use or disclosure is necessary to enable you to utilize some or all of our services.

Right to file a complaint. You have the right to file a complaint about manipulations applied to your data by Naviteq with the supervisory authority of your country or a European Union Member State.

10. Data security and protection

We use data hosting service providers in the United States and Ireland to store the information we collect, and we do use extra technical measures to secure your data.

These measures include without limitation: data encryption, password-protected access to personal information, limited access to sensitive data, encrypted transfer of sensitive data (HTTPS, IPSec, TLS, PPTP, and SSH) firewalls and VPN, intrusion detection, and antivirus on all the production servers.

The data collected by third-party providers is protected by them and is subject to their terms and privacy policies.

The data collected on our websites by Naviteq, as well as the data, which you entrust us under NDAs and contracts, is protected by us. We follow the technical requirements of GDPR and ensure security standards are met without exception.

Though we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data is absolutely safe from intrusion by others during transmission through the Internet, or while stored on our systems, or otherwise in our care.

11. Data transfer outside EEA

We collect information worldwide and primarily store this information in the United States and Ireland. We transfer, process, and store your information outside of your country of residence across regions wherever we or our third-party service providers operate for the purpose of delivering our services to you and for maintenance and support purposes. Whenever we transfer your information, we take precautionary measures to protect it. Thus, the data by third-party providers may be transferred to different countries globally for processing. These data transfers fall under the terms and privacy policies of these providers and (or) under standard data protection clauses.

The data collected by Naviteq may be transferred across our offices. Headquartered in Israel.

12. General description

We may supplement or amend this policy by additional policies and guidelines from time to time. We will post any privacy policy changes on this page. We encourage you to review our privacy policy whenever you use our services to stay informed about our data practices and the ways you can help to protect your privacy.

Our services are not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take measures to delete such information.

If you disagree with any changes to this privacy policy, you will need to stop using our services.

Contact us

Your information is controlled by Naviteq Ltd. Israel If you have questions or concerns about how your information is handled, please direct your inquiry to Naviteq Ltd. Israel, which we have appointed as responsible for facilitating such inquiries.

Naviteq Ltd. Israel:

Israel, Tel Aviv, Alon Building 1, Yigal Alon St 94, Tel Aviv-Yafo

Phone/fax: +972 (58) 4448558

E-Mail: [email protected]