Home » OKE 1.37 load balancers are flexible now. Minimum 100, maximum 100

OKE 1.37 load balancers are flexible now. Minimum 100, maximum 100

OKE released Kubernetes 1.37.0 as a preview on 8 October 2026. The release note carries a line that is easy to read past: from 1.37, a Service of type: LoadBalancer with no shape annotation is provisioned as a flexible load balancer with a minimum bandwidth of 100 Mbps and a maximum bandwidth of 100 Mbps.

The number is not new. Before 1.37, the default for an unannotated Service was a fixed-shape load balancer at 100Mbps. What changed is the word. A team that sees “flexible” in the console will assume the load balancer scales, and with the minimum equal to the maximum it has nowhere to go. The same release enforces a TLS rule that earlier versions only warned about, and it arrives while two support windows are closing. All three need handling before the first cluster moves.

What 1.37 changes, and what it leaves alone

Before 1.37From 1.37
LoadBalancer Service with no shape annotationFixed-shape load balancer, 100MbpsFlexible load balancer, minimum 100 Mbps, maximum 100 Mbps
Existing load balancersUnchangedNot converted or resized
Explicit shape annotationsAppliedStill take precedence
TLS secret in another namespaceWarningRejected before the secret is read. The Service is not reconciled until the reference is fixed
Release status1.36.4, 1.35.2 and 1.34.10 supported1.37.0 is a preview, OC1 realm only. Oracle recommends waiting for 1.37.1 for production

Two details make the default matter more than it looks. A load balancer shape is the maximum total bandwidth, ingress plus egress, so a 100 Mbps shape is a 100 Mbps budget for both directions. And “existing load balancers are not converted” protects the load balancers that exist today, not the Services that create them. Delete and recreate a Service, or rebuild a cluster for a new environment, and every unannotated Service gets the new default on the way back up.

Two clocks inside a month

1.37 arrives on top of two deadlines. With 1.36.4 released on 1 October, OKE stops supporting 1.36.1 on 3 November 2026. Separately, 1.34 stays supported only until 30 days after OKE announces 1.37.1, and 1.37.1 has no date yet. A fleet that runs a mix of 1.34 and 1.36.1 therefore has one fixed date and one floating one, and the floating one will be set by a release note nobody on the team controls.

Timeline of OKE support dates: 1.36.4 on 1 October, the 1.37.0 preview on 8 October, 1.36.1 unsupported from 3 November, and 1.34 unsupported 30 days after 1.37.1 ships

The upgrade rules limit the plan. Control plane nodes move one minor version at a time. Worker nodes can skip versions, and the skew policy lets the control plane run up to three minor versions ahead of them: with the control plane on 1.37.0, workers may sit on 1.37.0, 1.36.4, 1.35.2 or 1.34.10. A control plane upgrade cannot be reversed. Since 14 August, managed node pools can be rolled back to an earlier available version, so the node layer is the only place a mistake can be undone.

Step one: find what 1.37 will touch

Before anything moves, we list two kinds of Service on every cluster: LoadBalancer Services of the load balancer type with no shape annotation, and Services whose TLS annotations name a secret in a different namespace. Network load balancers are skipped, because they have no bandwidth shape.

# bash: Services that 1.37 provisions or reconciles differently
kubectl get svc -A -o json | jq -r '
  .items[]
  | select(.spec.type == "LoadBalancer")
  | .metadata as $m
  | ($m.annotations // {}) as $a
  | select(($a["oci.oraclecloud.com/load-balancer-type"] // "lb") == "lb")
  | ($a["service.beta.kubernetes.io/oci-load-balancer-shape"] // "") as $shape
  | [ $a["service.beta.kubernetes.io/oci-load-balancer-tls-secret"],
      $a["service.beta.kubernetes.io/oci-load-balancer-tls-backendset-secret"] ]
    | map(select(. != null and contains("/") and (split("/")[0] != $m.namespace)))
    | . as $xns
  | select($shape == "" or ($xns | length) > 0)
  | [ $m.namespace + "/" + $m.name,
      (if $shape == "" then "NO-SHAPE" else $shape end),
      (if ($xns | length) > 0 then "CROSS-NS-TLS " + ($xns | join(",")) else "-" end) ]
  | @tsv'

# payments/checkout   NO-SHAPE   CROSS-NS-TLS cert-store/wildcard-tls
# tools/grafana       NO-SHAPE   -

Run it against every cluster, not only the one going first. The NO-SHAPE rows are the Services that pick up the new default the next time they are created. The CROSS-NS-TLS rows are the ones that stop reconciling as soon as the cluster is on 1.37.

Step two: set the shape once, in the library chart

The obvious fix is to add three annotations to each chart. It works for a quarter. Then a new service is scaffolded from an old one, a value is copied without being read, and the fleet ends up with as many shapes as it has charts. Setting the shape is also a trade-off, which is why it deserves one owner.

  • Raise the maximum, keep the minimum low. service.beta.kubernetes.io/oci-load-balancer-shape-flex-max lets traffic scale toward the ceiling, but only the minimum is always available. A spike gets whatever the load balancer has scaled to by then.
  • Raise the minimum. service.beta.kubernetes.io/oci-load-balancer-shape-flex-min makes the bandwidth available from the first second. Oracle bills flexible load balancers per minute at the minimum or at actual usage, whichever is higher, so a high minimum is paid for around the clock, on every load balancer that inherits it.

When every chart sets its own load balancer shape, nobody owns the shape. Put it in one template and give that template an owner.

So we put the decision in the Helm library chart that every service chart already depends on, as a small set of named tiers. A chart picks a tier. An unknown tier fails the render instead of falling through to the platform default.

# templates/_service.tpl in the library chart
# Tier values are examples. Size them from your own traffic and price list.
{{- define "lib.ociLbAnnotations" -}}
{{- $tiers := dict
      "edge"     (dict "min" "100" "max" "1000")
      "internal" (dict "min" "10"  "max" "100") -}}
{{- $tier := .Values.service.lbTier | default "internal" -}}
{{- $t := get $tiers $tier -}}
{{- if not $t }}{{ fail (printf "unknown service.lbTier %q" $tier) }}{{ end -}}
service.beta.kubernetes.io/oci-load-balancer-shape: "flexible"
service.beta.kubernetes.io/oci-load-balancer-shape-flex-min: {{ $t.min | quote }}
service.beta.kubernetes.io/oci-load-balancer-shape-flex-max: {{ $t.max | quote }}
{{- end -}}

# templates/service.yaml in a service chart
metadata:
  {{- if eq .Values.service.type "LoadBalancer" }}
  annotations:
    {{- include "lib.ociLbAnnotations" . | nindent 4 }}
  {{- end }}

Bandwidth values carry no unit for flexible shapes: "100", not "100Mbps". Both ends must sit between 10 and 8,000 Mbps. The library chart only covers charts that use it, so CI also renders every chart and fails on any LoadBalancer Service that reaches the cluster without a shape:

# bash: CI gate, after helm template
unshaped=$(helm template "$RELEASE" "$CHART" -f "$VALUES" | yq ea '
  [ select(.kind == "Service" and .spec.type == "LoadBalancer"
      and .metadata.annotations["service.beta.kubernetes.io/oci-load-balancer-shape"] == null)
    | .metadata.name ] | join(" ")')
if [ -n "$unshaped" ]; then
  echo "LoadBalancer Service without an OCI shape: $unshaped" >&2
  exit 1
fi

Step three: move TLS secrets before the control plane

Both TLS annotations, service.beta.kubernetes.io/oci-load-balancer-tls-secret and service.beta.kubernetes.io/oci-load-balancer-tls-backendset-secret, accept either <secret-name> or <service-namespace>/<secret-name>. Oracle’s instruction is to fix them before the cluster goes to 1.37: copy each secret into the Service’s namespace and update the annotation.

A copied secret does not rotate. If cert-manager issues the certificate, we issue a Certificate in the Service’s namespace instead of copying the result, and the annotation change goes through Git, because a GitOps controller will revert an annotation edited in place.

Step four: control plane, then node pools, in OpenTofu

We keep the two versions as separate inputs so they ship as two changes: the control plane first, and the node pools after the cluster has run on the new version for a while. With node cycling enabled, changing the pool’s version replaces nodes one at a time, surge first.

# opentofu: two inputs, two merges
resource "oci_containerengine_cluster" "this" {
  # ...
  kubernetes_version = var.control_plane_version # e.g. "v1.36.4" now
}

resource "oci_containerengine_node_pool" "workers" {
  cluster_id         = oci_containerengine_cluster.this.id
  kubernetes_version = var.node_pool_version
  # ...

  node_pool_cycling_details {
    is_node_cycling_enabled = true
    maximum_surge           = "1"
    maximum_unavailable     = "0"
  }

  node_eviction_node_pool_settings {
    eviction_grace_duration              = "PT60M"
    is_force_action_after_grace_duration = false
  }
}

If you use the terraform-oci-oke module, take v5.5.2 (13 October) before the upgrade. It renders a one-hour eviction grace as PT1H, the form the OCI API returns. Earlier versions emitted PT60M, and every plan showed drift on a value nobody had changed.

The one-hour cap

eviction_grace_duration has a maximum of PT60M. If a PodDisruptionBudget blocks eviction for longer than that, the node pool has to choose, and you choose for it in advance with is_force_action_after_grace_duration. Set it to true and the node is replaced after the hour, so the budget was advisory. Set it to false and that node is not replaced, so the upgrade stalls while the 3 November date keeps running.

We keep it false and treat a stall as a finding. A budget that blocks eviction for an hour is usually a single-replica workload with minAvailable: 1, and the fix is a second replica, not a forced delete. The audit to run before the node pools move is a list of every PDB whose status.disruptionsAllowed is zero.

What the practice sees

An OKE estate from our discovery work shows the pattern: Helm charts deployed to one cluster per region, and no single place that says what a Service should look like. Launching a new environment there means rebuilding clusters, and every rebuild creates load balancers again. On that kind of estate the 1.37 default reaches production through the rebuilds, not through the Services anyone is editing. The baseline we bring to OKE is the one we run on EKS, coded in OpenTofu and Terragrunt, and the library chart is where defaults like this get decided once.

Honest trade-offs

  • A network load balancer avoids the question, and costs you layer 7. oci.oraclecloud.com/load-balancer-type: "nlb" has no bandwidth shape, but TLS termination at the load balancer and HTTP routing go with it. That work moves into an ingress controller you now operate.
  • Tiers trade precision for consistency. Two or three tiers will over-provision some Services. A per-Service value is more exact, and it brings back the drift that tiers remove.
  • Do not validate on the preview in production. 1.37.0 is OC1 only and not intended for production workloads. Use it on a staging cluster to run the audit and the TLS fixes, and wait for 1.37.1 to move production.
  • A one-hour grace is not always enough. Long-running batch pods will not finish inside it. Those pools are better replaced out of place: create a new pool on the new version, drain the old one on your schedule, then delete it.

Facing this on your stack? Naviteq’s senior platform team brings the same Kubernetes baseline to OKE that it runs on EKS, for SaaS, FinTech, and Enterprise teams across the US, EU, and Israel. Let’s talk.

Naviteq: DevOps, FinOps & AI-driven cloud automation, delivered at scale.

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3.5. Data recipients

We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.

4. Data we gather from our web forms

4.1. We collect the following categories of data

When you answer a question and/or provide information via chatbot, you share the following information with us:

  • Name/surname
  • Position
  • Phone number
  • E-mail
  • Location
  • Company name
  • Any other information you provided to us from your request

4.2. How we process the data gathered

The information gathered is transferred to our CRM or Hubspot. Later, it may be used to contact you with something relevant to your initial request, provide further information related to the topic you requested, and deliver quality service.

By sharing personal information with us, you are giving consent for us to rightfully use and process in any way your data, including for the following business purposes:

  • Send any updates regarding services you have shown interest in or provide further information related to the topic you requested.
  • Contact and communicate with you regarding your initial request.
  • To get your consent to further contact you regarding any other services you might be interested in.
  • Maintenance and support activities of our CRM system and related activities, etc.

All the information gathered via chatbot is processed by the following services:

  • WordPress (Privacy Policy)
  • Gmail services that deliver notifications about the filled out contact forms to our employees (Privacy Shield)
  • Drift.com, Inc. (Privacy Policy)

4.3. Purposes and legal basis for data processing

If you share personal data via chatbot to get an expert’s take on your project or to get familiar with the services our company delivers, we process your data in order to enter into a contract and to comply with our contractual obligations (to render Services), or answer to your request. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

With an aim to enhance our productivity and improve our collaboration—under our legitimate interest—we may use your personal data (e.g., an e-mail, name, job title, or activity taken on our resources) to provide information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery, as well as we may maintain and support the system, in which we store collected data.

If you share personal data via chatbot for any other purpose we process data with a legitimate interest to prevent spam and restrict direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you.

4.4. Data retention period

We set a retention period for your data collected from communication with us via chatbot to 6 years. This data may be further used to contact you if we want to send you anything relevant to your initial request (e.g., updated information on your initial request, etc).

4.5. Data recipients

We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.

5. Data we gather via e-mails, messengers, widgets, and phones

5.1. We collect the following categories of data

When you interact with us via any other means and tools, we gather the following information about you:

  • Name/surname
  • Position
  • Phone number
  • E-mail
  • Location
  • Company name
  • Any other information you provided to us from your request

The information about a customer call is stored in our internal system and includes a full call recording (starting the moment a connection was established), a voice recording if any available, a phone number, and a call duration.

5.2. How we process the data gathered

All the requests acquired via e-mail are stored within a business Gmail account of Naviteq located at the Google’s server. The information about the request is further transferred and stored in internal CRM either by employees of Naviteq manually or automatically for further processing according to our purposes. We may maintain and support the system, in which we store collected data.

5.3. Purposes and legal basis for data processing

When you contact us via any other means to get an expert’s take on your project / our services or to make any kind of a request, we process your data in order to enter into a contract, to comply with our contractual obligations (to render Services), or answer to your request.

This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites. With an aim to enhance our productivity and improve our collaboration, what is our legitimate interest, we may use your personal data—such as an e-mail, name, job title, or activity taken on our resources—to provide information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery.

If you communicate with us for any other purpose we process data with a legitimate interest to prevent spam and restrict direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you or your initial request.

5.4. Data retention period

We set a retention period for the data collected to 6 years. This data may be further used to contact you if we want to send you anything relevant to your initial request.

5.5. Data recipients

We do not share data with third parties, apart from the cases described in the General data processing section and cases stipulated in our third partner’s privacy policies.

6. Data we gather if you are our customer

6.1. We collect the following categories of data

If you are our customer, you have already shared the following information with us to process:

  • Names/surnames of contact persons
  • Positions
  • Phone numbers
  • E-mails
  • Skype IDs
  • Company name/address
  • Any other information you provided to us during service delivery
  • History of our communication, etc.

6.2. How we process the data gathered

  • Information about the existing customers is transferred to our internal CRM (by our employees manually or automatically on receiving a contact form) and Hubspot (HubSpot, Inc. Privacy Policy) for further processing a customer request and providing relevant services, as well as developing recommendations on improving the services we deliver. We may further need any maintenance and support activities of our CRM system or any related activities.
  • To share contact information and information related to the services a customer is interested in, we may use the following messengers: Skype (Privacy Policy), Viber (Privacy Policy), WhatsApp (Privacy Policy), or Telegram (Privacy Policy), as well as e-mail services—Gmail (Privacy Policy) or Outlook (Privacy Policy)
  • To store and share project requirements or any other information submitted by a customer (e.g., a project budget estimation to deliver a suitable commercial offer, UI mockups submitted by a customer, test access to a customer system, etc.), we may use services of Google (Privacy Policy), Adobe (Privacy Policy), Microsoft Office (Privacy Policy), Atlassian (Privacy Policy), and Trello (Privacy Policy)
  • To provision phone calls in a distributed manner, Naviteq makes use of services to store historical data about the activities conducted.
  • To establish internal business processes within our departments and teams and to ensure timely request processing, we make use of Trello (Privacy Policy) and Atlassian (Privacy Policy). These services may store project information related to a technology stack, budget, roadmap, deadlines, Naviteq project team, etc.
  • To store the audio recordings of negotiations with a customer in order to clarify details if necessary and conduct meetings with previous, existing, and potential customers, we make use of GoToMeeting (Privacy Policy), and Hangouts (Privacy Policy), or Zoom (Privacy Policy).
  • To store case studies, describing a delivered project approved by a customer, we use an internal web portal—SharePoint Portal (Privacy Policy)—which only employees of Naviteq can access.
  • To provision contracts, all the data about the active customers is stored in a secured internal network resource with limited access. This resource is available only to our account managers or other employees concerned for the purpose of improving service delivery while establishing communication with a customer, issuing an invoice, and generating reports for a customer. Additional services Naviteq uses for issuing invoices Azets AS (Privacy Policy). These services process data in compliance with the privacy policies of the mentioned services.
  • Additionally, by sharing with us this information you are giving consent to contact you in order to get your consent for the possibility to contact you regarding any other services you might be interested in

6.3. Purposes and legal basis for data processing

We use personal data submitted for the following purposes:

To fulfill/comply with our contractual obligations or answer your request. For example, we use your name or an e-mail in contact to send invoices or communicate with you at any stage of the service delivery life cycle. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

With an aim to enhance our productivity and improve our collaboration, what is our legitimate interest, we may use your personal data—such as an an e-mail, name, job title, or activity took on our resources — to provide the information we believe may be of interest to you and communicate with you in order to get your consent for a possibility to contact you regarding any other services you might be interested in. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery as well as to maintain and support our CRM system and related activities.

6.4. Data retention period

We set the retention period for your data about our customer to 1 year from last Service delivery. We keep it to be able to reach you when we have something relevant to your initial request (for example, updated information on related services, news, events, updates, etc).

6.5. Data recipients

We do not share data with third parties, apart from the cases described in the General data processing section or in this section.

7. Data we gather from the attendees of our events

7.1. We collect the following categories of data

When you register or attend an event organized by Naviteq, you share the following information with us:

  • Names/surnames of contact persons
  • Positions
  • Phone numbers
  • E-mails
  • Skype IDs
  • Company name/address
  • Any other information you provided to us during service delivery
  • History of our communication, etc.

7.2. How we process the data gathered

Data about users who filled out a contact form is stored in our internal CRM, which shall be maintained and supported, and Hubspot (HubSpot, Inc. Privacy Policy) — by our employees manually or automatically on receiving a contact form — for further processing a customer request and providing relevant services, as well as developing recommendations on improving the services we deliver.

To share contact information, as well as information related to the events and services that may be of interest to a customer, Naviteq may use the following:

  • Messengers: Skype (Privacy Policy), Viber (Privacy Policy), WhatsApp (Privacy Policy), or Telegram (Privacy Policy)
  • E-mail services Gmail (Privacy Policy) or Outlook (Privacy Policy)
  • Social media platforms: LinkedIn (Privacy Policy)
  • VOIP phone and conferencing services: GoToMeeting (Privacy Policy), Hangouts (Privacy Policy) or Zoom (Privacy Policy).

To provide users with the possibility to register for an event organized by Naviteq and acquire tickets, we use Eventbrite (Privacy Policy).

To store and share information about attendees of the events organized by Naviteq, as well as to improve all the online activities related to such events, Naviteq makes use of the services of Google (Privacy Policy) and Microsoft (Privacy Policy)

To enable marketing activities and share information about relevant services provided by our company, we use remarketing and advertising instruments available through Google Adwords (Privacy Policy).

To build a strong community around the events organized by Naviteq and to interact with those interested in our services, we use Meetup.com (Privacy Policy).

To optimize internal processes and improve communication channels, we may use Atlassian (Privacy Policy) and Trello (Privacy Policy).

7.3. Purposes and legal basis for data processing

To establish efficient communication with customers about our services, we may use the following data:

  • To fulfill and comply with our contractual obligations or answer to your request. To maintain contract development, we use your contact data to send transactional information via e-mail, Skype, or any other communication means or services. Your contact data is also used to confirm your request, respond to any of your questions, inquiries, or requests, provide support, as well as send you any updates on the services we deliver.
  • To fulfill our legitimate interest, we use your contact information and information about your interaction with our services to send promotional materials that we find relevant to you via e-mail, Skype, or any other communication means or services. Our interactions are aimed at driving engagement and maximizing the value you get through our services. These interactions may include information about our new events, commercial offers, newsletters, content, and events we believe may be relevant to you. To fulfill our legitimate interest, we use your contact information which is stored at our CRM system in order to maintain and support our CRM system and carry on any related activities.

7.4. Data retention period

We set the retention period for your data about our customer to 6 years from the last event you have been registered. We keep it to be able to reach you when we have something relevant to your initial request (for example, updated information on calls, e-mail, etc.).

7.5. Data recipients

We do not share personal data with third parties, apart from the cases, which implies Naviteq is to provide a list of registrars to the organizer of the event with a view to ensuring an acceptable level of organization and security.

8. General data processing and data storage

Our processing means any operation or set of operations that is performed on personal data or on sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction, support, maintenance, etc.

The retention period of storing data varies on its type. As the retention period expires, we either delete or anonymize personal data collected. In case data was transferred to backup storage and, therefore, cannot be deleted, we continue to store it in a secure fashion, but do not use it for any purpose. In all the other cases, we proceed with the deletion of data.

The information available through our websites that was collected by third parties is subject to the privacy policies of these third parties. In this case, the retention period of storing data is also subject to the privacy policies of these third parties.

To prevent spam, we keep track of spam and swindler accounts, which may be blocked through filtering at the server level.

A request containing words, which may be treated as spam-related or which may promote the distribution of misleading information, are filtered at the server level, as well as by company employees manually.

Data storage on our servers, as well as on cloud services provided by Google, Amazon, Hubspot, and on other services, inter alia Drift.com or other stipulated in this policy.

We do not make automated decisions, including profiling.

9. Your rights

Below, you will find a list of the rights you are subject to. Please note that some of the enlisted rights may be limited for the requests, which expose the personal information of another individual who is subject to the very same rights for privacy. In such a case, we will not be able to satisfy your request for data deletion if it contains information we are eligible to keep by law.

The right to be informed and to access information. You have legal rights to access your personal data, as well as request if we use this data for any purpose. Complying with our general policy, we will provide you with a free copy of your personal information in use within a month after we receive your request. We will send your information in use via a password-protected PDF file. For excessive or repeated requests, we are eligible to charge a fee. In case of numerous or complex requests, we are eligible to prolong our response time by as much as two additional months. Under such circumstances, you will be informed about the reasons of these extensions. In case, we refuse to address a particular request, we will explain why it happens and provide you with a list of further actions you are eligible to proceed. If shall you wish to take further action, we will require two trusted IDs from you to prove your identity. You may forward your requests to our Data Protection Officer (info@naviteq.io). Please provide information about the nature of your request to help us process your inquiry.

The right for rectification. In case you believe, we store any of your personal data, which is incorrect or incomplete, you may request us to correct or supplement it. You also have the right to introduce changes to your information by logging into your account with us.

The right to erase, or “the right to be forgotten”. Under this principle, you may request us to delete or remove your personal data if there is no solid reason for your data continued processing. If you would like us to remove you from our database, please e-mail info@naviteq.io). The right to be forgotten may be brought into force under the following reasons:

  • Data, which no longer has a relation to its original purpose for the collection.
  • You withdraw consent with respect to the original reason data was processed, and there is no other reason for us to continue to store and process your personal data.
  • You have objections to processing your personal data, and there are no overriding legitimate reasons for us to continue to process it.
  • Your personal data has been unlawfully processed.
  • Your personal data has to be deleted to comply with a legal obligation in a European Union or a Member State law to which Naviteq is subject.
  • Your personal data has been collected in relation to the offer of information society services.

The right to restrict processing. Under this right, you may request us to limit the processing your personal data. In this regard, we are eligible to store information that is sufficient to identify which data you want to be blocked, but cannot process it further. The right to restrict processing applies to the following cases:

  • Where you contest the accuracy of your personal data, we will restrict data processing until we have verified the accuracy of your personal data.
  • Where you have objected to data processing under legitimate interests, we will consider whether our legitimate interests override yours.
  • When data processing is unlawful, and you oppose data deletion and request restriction instead.
  • If we no longer need your personal data, but you require this data to establish, exercise or defend a legal claim.

If we have disclosed your personal data in question to third parties, we will inform them about the restriction on data processing, unless it is impossible or involves disproportionate effort to do so. We will inform you if we decide to lift a restriction on data processing.

The right to object. You are eligible to object to processing your personal data based on legitimate interests (including profiling) and direct marketing (including profiling). The objection must be on “grounds relating to his or her particular situation.” We will inform you of your right to object in the first communication you receive from us. We will stop processing your personal data for direct marketing purposes, as soon as we receive an objection.

The right to data portability. You are eligible to obtain your personal data, which is processed by Naviteq, to use it for your own purposes. It means you have the right to receive your personal data — that you have shared with us—in a structured machine-readable format, so you can further transfer the data to a different data controller. This right applies in the following circumstances:

  • Where you have provided the data to Naviteq.
  • Where data processing is carried out because you have given Naviteq your consent to do so.
  • Where data processing is carried out to develop a contract between you and Naviteq.
  • Where data processing is carried out automatically. (No membership data is processed using automated means, so this right does not apply).

Withdrawal of consent. If we process your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any point in time. Please note, that if you exercise this right, you may have to then provide your consent on a case-by-case basis for the use or disclosure of certain personal data, if such use or disclosure is necessary to enable you to utilize some or all of our services.

Right to file a complaint. You have the right to file a complaint about manipulations applied to your data by Naviteq with the supervisory authority of your country or a European Union Member State.

10. Data security and protection

We use data hosting service providers in the United States and Ireland to store the information we collect, and we do use extra technical measures to secure your data.

These measures include without limitation: data encryption, password-protected access to personal information, limited access to sensitive data, encrypted transfer of sensitive data (HTTPS, IPSec, TLS, PPTP, and SSH) firewalls and VPN, intrusion detection, and antivirus on all the production servers.

The data collected by third-party providers is protected by them and is subject to their terms and privacy policies.

The data collected on our websites by Naviteq, as well as the data, which you entrust us under NDAs and contracts, is protected by us. We follow the technical requirements of GDPR and ensure security standards are met without exception.

Though we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data is absolutely safe from intrusion by others during transmission through the Internet, or while stored on our systems, or otherwise in our care.

11. Data transfer outside EEA

We collect information worldwide and primarily store this information in the United States and Ireland. We transfer, process, and store your information outside of your country of residence across regions wherever we or our third-party service providers operate for the purpose of delivering our services to you and for maintenance and support purposes. Whenever we transfer your information, we take precautionary measures to protect it. Thus, the data by third-party providers may be transferred to different countries globally for processing. These data transfers fall under the terms and privacy policies of these providers and (or) under standard data protection clauses.

The data collected by Naviteq may be transferred across our offices. Headquartered in Israel.

12. General description

We may supplement or amend this policy by additional policies and guidelines from time to time. We will post any privacy policy changes on this page. We encourage you to review our privacy policy whenever you use our services to stay informed about our data practices and the ways you can help to protect your privacy.

Our services are not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take measures to delete such information.

If you disagree with any changes to this privacy policy, you will need to stop using our services.

Contact us

Your information is controlled by Naviteq Ltd. Israel If you have questions or concerns about how your information is handled, please direct your inquiry to Naviteq Ltd. Israel, which we have appointed as responsible for facilitating such inquiries.

Naviteq Ltd. Israel:

Israel, Tel Aviv, Alon Building 1, Yigal Alon St 94, Tel Aviv-Yafo

Phone/fax: +972 (58) 4448558

E-Mail: info@naviteq.io