Home » AWS Cost Optimization Best Practices: Proven Strategies to Cut Cloud Expenses

AWS Cost Optimization Best Practices: Proven Strategies to Cut Cloud Expenses

AWS Cost Optimization Best Practices: Proven Strategies to Cut Cloud Expenses

Managing Amazon Web Services (AWS) costs effectively is a challenge for businesses of all sizes. While AWS offers unparalleled scalability and flexibility, many organizations find themselves overspending due to underutilized resources, inefficient architectures, or simply a lack of cost awareness.

In fact, studies show that up to 30% of cloud spending is wasted on idle or over-provisioned resources. Furthermore, a significant portion of businesses struggle with unexpected cloud bills, with nearly 50% reporting difficulties in accurately forecasting their cloud expenses due to lack of visibility. For CTOs and cloud decision-makers, these financial inefficiencies can impact growth strategies, budget forecasting, and overall cloud ROI. Without a structured approach, cloud cost fluctuations can limit innovation and scalability.

AWS cost optimization isn’t just about cutting costs—it’s about aligning your cloud investments with business objectives. A well-architected AWS environment ensures that every dollar spent contributes to efficiency, security, and performance. This requires a combination of real-time cost monitoring, predictive analytics, and automated resource scaling to keep cloud spending under control without compromising performance.

This guide breaks down AWS cost optimization best practices, introduces essential tools for monitoring and controlling costs, and explains how proactive cloud cost management strategies can help businesses maximize cloud efficiency. Whether you’re a CTO looking to optimize your cloud budget or an IT manager tasked with reducing cloud expenses, this guide provides practical, real-world strategies to help you achieve cost efficiency without sacrificing scalability or performance.

The fundamentals of AWS cost optimization

AWS cost optimization is about more than just cutting costs—it’s about achieving cloud cost efficiency and maximizing value. True cost optimization aligns your resource consumption with actual business needs while maintaining or improving operational efficiency, performance, and reliability. It ensures that every dollar spent on AWS contributes to your business goals. 

Understanding how your AWS cloud architecture impacts costs is paramount. The core principle of AWS cost optimization involves paying only for what you need, when you need it. This requires continuous analysis, adjustment, and refinement of your cloud resources to ensure they are properly sized, efficiently utilized, and aligned with business objectives. Designing for cost efficiency from the outset can prevent costly rework down the line. 

How AWS cloud architecture impacts costs

Your AWS cloud architecture plays a crucial role in cost efficiency. Poorly designed architectures can lead to resource inefficiencies, security vulnerabilities, and operational complexities that drive up expenses. On the other hand, well-architected cloud environments minimize waste while delivering optimal performance and reliability.

The following key architectural decisions can impact costs:

  • Service selection – Choosing between EC2, containers, or serverless affects both cost and scalability.
  • Regional deployment strategies – Running workloads in different AWS regions impacts latency, availability, and data transfer costs.
  • Network design and data transfer patterns – Inefficient cross-region data transfers can significantly increase costs.
  • Storage options and access patterns – Selecting the right storage classes can help optimize storage expenses.
  • Database provisioning models 
  • Backup and disaster recovery approaches – Retaining excessive snapshots or backups in expensive storage tiers increases cloud expenses.

Understanding AWS cost components

Optimizing cloud cost efficiency requires a clear understanding of what contributes to your AWS bill. The core cost components include:

1. Compute costs

  • EC2 instances – Pricing varies by instance type, region, and purchasing model (on-demand, Reserved Instances, Spot Instances).
  • AWS Lambda – Charged based on execution time and memory allocation, making it cost-efficient for event-driven workloads.
  • AWS Fargate – Removes the need for EC2 provisioning but requires careful task size management for efficiency.

2. Storage costs

  • S3 storage – Costs depend on storage class (Standard, Intelligent-Tiering, Infrequent Access, Glacier) and retrieval frequency.
  • EBS volumes – Over-provisioned storage and unused snapshots can increase costs unnecessarily.
  • Data backups – Long-term retention without lifecycle policies can inflate storage expenses

3. Networking costs

  • Data transfer charges – Moving data between AWS regions, availability zones, or the internet can incur high costs.
  • VPC Peering vs. AWS Transit Gateway – Choosing the right networking model affects inter-region transfer expenses.
  • Amazon CloudFront – Using AWS’s CDN can reduce direct data transfer costs.

4. Additional AWS services

  • Managed databases (RDS, DynamoDB, Redshift) – Pricing models vary between provisioned and on-demand capacity.
  • Cloud monitoring tools (CloudWatch, X-Ray) – While essential for observability, inefficient configurations can increase costs.

By understanding these cost components, you can identify areas for potential savings and implement targeted optimization strategies to improve AWS cloud cost efficiency.

AWS cost optimization best practices

Achieving AWS cost optimization requires a combination of resource efficiency, cloud architecture optimization, and proactive cost management. The following best practices ensure cloud cost efficiency while maintaining performance and scalability.

A. Right-sizing your AWS resources

Right-sizing is the process of matching instance types and sizes to workload requirements. It is one of the most effective ways to achieve AWS cost optimization. According to AWS, right-sizing alone can reduce cloud costs significantly, with some companies reporting savings of up to 40%.

Analyzing resource usage

Utilize AWS Cost Explorer and AWS Compute Optimizer to gain insights into your resource utilization and identify cost optimization opportunities.

  • AWS Cost Explorer  This tool provides visualizations of cloud costs and usage over time, helping you to identify spending trends, unused resources, and opportunities for optimization. It offers detailed reports on service usage, enabling you to pinpoint areas of excessive spending. 
  • AWS Compute Optimizer  This service uses AI-powered recommendations to analyze resource utilization metrics and suggest optimal EC2 instances right-sizing for AWS resource optimization. It identifies under-provisioned resources that might affect performance and over-provisioned resources that lead to unnecessary costs.

Choosing the right instances

Once you understand your utilization patterns, you can make informed decisions about AWS resource selection. Select EC2 instances, Fargate containers, and serverless options that align with your workload requirements while avoiding over-provisioning, which leads to unnecessary costs.

  • EC2 instances – Select instance families and sizes based on workload needs for optimal AWS resource optimization. For example, compute-optimized instances (C-family) for processing-intensive applications, memory-optimized instances (R-family) for database workloads, and general-purpose instances (T-family) for balanced applications.
  • Containers – For containerized applications, use ECS or EKS with Fargate to pay only for the exact compute resources your containers use, eliminating the need to provision and maintain EC2 instances.
  • Serverless computing – For variable or event-driven workloads, consider AWS Lambda, which charges only for the compute time consumed by your code execution, with no charges when your code isn’t running.

Dynamic resource scaling

Implement AWS Auto Scaling to dynamically adjust resource capacity based on demand, ensuring cloud cost efficiency while maintaining performance.

  • AWS auto Scaling – Configure auto-scaling groups to add or remove EC2 instances based on CPU utilization, network traffic, or custom metrics. This ensures you have sufficient capacity during peak times while reducing costs during low-demand periods.
  • On-demand vs. reserved instances  Understand the trade-offs between on-demand and reserved instances. For predictable workloads, use reserved instances to achieve savings of up to 72% compared to on-demand pricing. For variable workloads, maintain a base capacity with Reserved Instances and supplement with on-demand instances during peak periods.

B. Optimizing AWS cloud architecture for cost efficiency

Your AWS cloud architecture plays a crucial role in cloud cost efficiency. Adopting cloud-native architectures can lead to substantial cost savings by reducing operational overhead and improving resource utilization. A well-architected cloud environment ensures resources are right-sized, optimized for performance, and aligned with business needs to prevent unnecessary spending.

Containerization and serverless

Leverage containerization (EKS, ECS, Fargate) and serverless computing (AWS Lambda) to minimize infrastructure overhead and only pay for execution time.

  • Containerization with EKS, ECS, and Fargate  Containers provide higher resource density than traditional VMs, allowing you to run more applications on the same infrastructure. Using AWS Fargate eliminates the need to provision and manage servers, further reducing operational costs.
  • Serverless computing with AWS Lambda  For event-driven workloads, Lambda offers significant cost advantages by eliminating idle time charges. You pay only for the milliseconds your code executes, making it ideal for variable workloads with idle periods.

Multi-account strategy

Use AWS Organizations to implement a multi-account strategy, improving budget tracking and cost allocation. This allows for granular control over spending across different departments or projects. This approach provides clearer cost attribution, simplifies budget tracking, and enables more granular governance of cloud resources. Implementing a multi-account strategy using AWS Organizations improves cost visibility and control:

  • Create separate accounts for development, testing, and production environments
  • Set up dedicated accounts for specific business units or projects
  • Implement Service Control Policies (SCPs) to enforce spending limits and service restrictions
  • Use consolidated billing to benefit from volume discounts across all accounts

Cloud-native services

Adopt cloud-native services like RDS and DynamoDB to reduce operational overhead and improve scalability.

  • Amazon RDS vs. self-managed databases on EC2  RDS eliminates the operational overhead of database management while offering automated backups, patching, and high availability.
  • Amazon DynamoDB vs. self-managed NoSQL solutions  DynamoDB provides fully managed NoSQL capabilities with automatic scaling, reducing both operational complexity and costs.
  • API Gateway and Lambda vs. API servers on EC2  This serverless approach eliminates idle capacity costs and scales automatically with demand.

C. Leveraging AWS cost optimization tools

AWS provides a suite of cost optimization tools to help you monitor, analyze, and optimize cloud spending. These tools offer data-driven insights to enhance AWS budget management, resource utilization, and cost anomaly detection, ensuring cloud cost efficiency without compromising performance.

AWS Cost Explorer

AWS Cost Explorer helps analyze spending trends, forecast future AWS costs, and identify cost optimization opportunities through detailed visualizations of AWS spending across various dimensions:

  • Track costs by service, region, tag, or account
  • Analyze usage patterns and identify spending anomalies
  • Generate forecasts based on historical spending trends
  • Identify Reserved Instance purchase opportunities to reduce on-demand costs

Effective use of Cost Explorer enables data-driven decisions about resource allocation and architectural improvements.

AWS Compute Optimizer

AWS Compute Optimizer provides AI-powered recommendations to assist with EC2 instance right-sizing, AWS resource optimization, and efficient resource utilization metrics:

  • Identifies under-utilized EC2 instances and suggests more appropriate sizes
  • Recommends optimal instance families based on workload characteristics
  • Quantifies potential savings from implementing recommendations
  • Analyzes EBS volumes, Lambda functions, and other resources for optimization opportunities

By leveraging Compute Optimizer, organizations can reduce over-provisioning while maintaining performance reliability.

AWS budgets

AWS Budgets helps set custom budgets, receive alerts when thresholds are exceeded, and prevent budget overruns for AWS budget management. AWS Budgets helps you set cost controls and receive alerts about potential overruns:

  • Create budgets for specific services, accounts, or tagged resources
  • Set threshold-based alerts for actual or forecasted spending
  • Configure actions to automatically respond to budget exceedances
  • Track Reserved Instance utilization to ensure maximum savings

By implementing AWS Budgets, businesses can enforce fiscal discipline, mitigate unexpected expenses, and optimize cloud cost efficiency.

AWS Trusted Advisor

AWS Trusted Advisor provides recommendations for cost savings, security, and performance improvements. This tool helps with AWS cost anomaly detection by pointing out unusual spending patterns. Trusted Advisor provides recommendations across five categories, including cost optimization:

  • Identifies idle or underutilized resources that contribute to unnecessary costs
  • Suggests Reserved Instance purchases based on usage patterns to maximize savings
  • Recommends eliminating unused services to prevent waste
  • Provides guidance on architectural improvements for cost efficiency

Regular review of AWS Trusted Advisor recommendations can lead to significant cost savings across your AWS environment.

D. Reducing AWS compute and storage costs

Compute and storage typically represent the largest components of AWS spending. Optimizing these areas can yield substantial savings and help to improve your AWS spending efficiency without compromising on performance.

EC2 Reserved Instances & savings plans

Pre-purchase EC2 instances or commit to consistent usage to save up to 72% compared to on-demand pricing. For predictable workloads, Reserved Instances and Savings Plans offer significant discounts:

  • Standard Reserved Instances  Commit to a specific instance family in a specific region for 1 or 3 years, saving up to 72% compared to on-demand pricing.
  • Convertible Reserved Instances  Commit to a dollar amount of compute usage with the flexibility to change instance families, saving up to 54% while maintaining flexibility.
  • Savings plans  Commit to a specific dollar amount of compute usage per hour for 1 or 3 years across any instance family or region, simplifying the commitment process while achieving similar savings.

Spot instances

Utilize spare AWS compute capacity for batch jobs and non-critical workloads, offering savings of up to 90% compared to on-demand pricing. Spot Instances are ideal for fault-tolerant, flexible workloads such as:

  • Batch processing jobs, data analysis, CI/CD pipelines, and other interruptible workloads
  • Implement automatic failover mechanisms to handle potential instance terminations
  • Configure spot fleets to maintain capacity across multiple instance types and availability zones
  • Combine Spot Instances with Reserved Instances and On-Demand Instances for optimal cost-efficiency

S3 storage optimization

Select the appropriate storage class (Standard, Intelligent-Tiering, IA, Glacier) based on data access patterns. Implement lifecycle policies to automatically transition data to lower-cost storage tiers. Storage costs can escalate quickly without proper management. Optimize S3 costs through:

  • Storage class selection  Choose the appropriate storage class based on access patterns:
    • S3 Standard for frequently accessed data
    • S3 Intelligent-Tiering for variable access patterns
    • S3 Standard-IA or One Zone-IA for infrequently accessed data
    • S3 Glacier or Glacier Deep Archive for long-term archival
  • Lifecycle policies  Automatically transition objects between storage classes based on age:
    • Move older objects from Standard to Standard-IA after 30 days
    • Archive rarely accessed objects to Glacier after 90 days
    • Delete unnecessary objects or previous versions after a defined period
  • Object versioning and intelligent tiering  Implement versioning to protect against accidental deletions while using Intelligent Tiering to automatically optimize storage costs based on access patterns.

Reducing data transfer costs

Use Amazon CloudFront to cache content and reduce data transfer costs. Minimize inter-region data movement by deploying resources in the same region. Data transfer costs can be substantial, especially for content delivery or multi-region architectures:

  • Amazon CloudFront – Use CloudFront to cache content at edge locations, reducing data transfer from your origin and improving performance.
  • Regional data transfer planning – Minimize cross-region data transfer by consolidating resources within regions and using regional endpoints for AWS services.
  • Direct connect and VPC endpoints – Use Direct Connect for high-volume transfers between on-premises environments and AWS, and implement VPC Endpoints to keep traffic within the AWS network.

How AWS managed services can help with cost optimization

Overview of AWS Managed Services

AWS Managed Services (AMS) provides ongoing management and optimization of your AWS infrastructure, allowing teams to focus on business innovation rather than operational tasks. From a cost optimization perspective, AMS offers several key advantages:

  • Proactive monitoring and management of your AWS resources.
  • Automated cost optimization recommendations and implementations.
  • Regular cost reporting to track spending trends and identify savings opportunities.
  • Implementation of AWS best practices for security, performance, and cost efficiency.

By offloading infrastructure management to AWS experts, businesses can reduce operational overhead while benefiting from real-time cost optimization.

The role of Naviteq’s AWS cloud cost optimization services

While AWS-native tools provide powerful cost optimization capabilities, many organizations benefit from specialized expertise and guidance. 

Naviteq’s DevOps services and AWS cloud cost management services provide tailored solutions for businesses looking to streamline cloud expenses while maintaining scalability and performance.

Naviteq’s AWS cloud cost optimization services complement AWS offerings with:

  • Cloud cost assessments to identify immediate saving opportunities.
  • Custom cost optimization strategies aligned with business objectives.
  • Tagging strategies and cost allocation frameworks for better cost visibility.
  • Automation of cost controls using infrastructure as code (IaC).
  • Continuous monitoring and refinement to adapt cost strategies as cloud environments evolve.

Naviteq helps bridge the gap between AWS tools and business-specific cost goals, ensuring your AWS environment remains cost-efficient while supporting growth and innovation.

Final thoughts: taking action on AWS cost optimization

Optimizing AWS costs is an ongoing process that requires continuous monitoring, strategic adjustments, and automation. By implementing the best practices outlined in this guide, businesses can significantly reduce cloud expenses while maximizing cloud cost efficiency.

Key AWS cost-saving strategies

  1. Right-size resources to match workload requirements and eliminate waste.
  2. Leverage pricing options like Reserved Instances, Savings Plans, and Spot Instances.
  3. Implement automated scaling to adjust capacity based on demand.
  4. Optimize storage through appropriate storage classes and lifecycle policies.
  5. Reduce data transfer costs through strategic placement and caching.
  6. Adopt cloud-native architectures to minimize infrastructure overhead.
  7. Implement governance frameworks to enforce cost discipline across teams.
  8. Use AWS cost optimization tools to monitor, analyze, and control spending.

By addressing these key areas, businesses can achieve substantial cost savings while maintaining or improving cloud performance.

Checklist: actionable steps to optimize your AWS cloud environment today

To kickstart your AWS cost optimization journey, take these immediate actions:

  • Activate AWS Cost Explorer and analyze your spending patterns.
  • Run AWS Compute Optimizer and implement high-impact recommendations.
  • Set up AWS Budgets with alerts for key services and accounts.
  • Review and implement AWS Trusted Advisor cost recommendations.
  • Analyze EC2 usage patterns and purchase appropriate Reserved Instances or Savings Plans.
  • Implement S3 lifecycle policies for automated storage management.
  • Set up tagging strategies for better cost allocation and tracking.
  • Review your architecture for opportunities to implement serverless or containerized solutions.
  • Establish a regular cost review process with stakeholders.

By prioritizing these activities, you can achieve quick wins while building momentum for long-term optimization efforts.

Ready to optimize your AWS costs?

Ready to optimize your AWS costs but need expert guidance? Naviteq’s AWS cloud cost optimization specialists can help you identify savings opportunities, implement FinOps best practices, and establish governance frameworks for sustainable cost efficiency.

Contact Naviteq today to discover how you can reduce your cloud spending while improving performance and reliability. Our team of AWS-certified experts will help you develop and implement a customized cost optimization strategy aligned with your business objectives.

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Privacy Policy

1. Introduction

Naviteq is committed to protecting the privacy rights of data subjects.

“Naviteq”, “we,” and “us” refer to Naviteq Ltd. Israel (Check out our contact information.) We offer a wide range of software development services. We refer to all of these products, together with our other services and websites as “Services” in this policy.

This policy refers to the data we collect when you use our services or communicate with us. Examples include visiting our website, downloading our white papers and other materials, responding to our e-mails, and attending our events. This policy also explains your rights with respect to the data we collect about you. Data privacy of our employees is regulated in separate local acts and is not regulated by this policy.

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When you visit our website, we collect usage statistics and other data, which helps us to estimate the efficiency of the content delivered. Processing data gathered from our website also helps us to provide a better user experience and improve the products and services we offer. We collect information through the use of “cookies,” scripts, tags, Local Shared Objects (Flash cookies), web beacons, and other related methods.

2.1. We collect the following categories of data:

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  • Usage data, user behavior collected by cookies
What is a cookie?

HTTP cookie is a small piece of data that we send to your browser when you visit our website. After your computer accepts it or “takes the cookie” it is stored on your computer as an identification tag. Cookies are generally employed to measure website usage (e.g., a number of visitors and the duration of a visit) and efficiency (e.g., topics of interest to our visitors). Cookied can also used to personalize a user experience on our website. If necessary, users can turn off cookies via browser settings

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Naviteq and third-party providers we partner with (e.g., our advertising and analytics partners) use cookies and other tracking tools to identify users across different services and devices and ensure better user experience. Please see the list of them below.

2.2.1. Analytics partners

The services outlined below help us to monitor and analyze both web traffic and user behavior.

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User data may be employed to customize advertising deliverables, such as banners and any other types of advertisements to promote our services. Sometimes, these marketing deliverables are developed based on user preferences. However, not all personal data is used for this purpose. Some of the services provided by Naviteq may use cookies to identify users. The behavioral retargeting technique may also be used to display advertisements tailored to user preferences and online behavior, including outside Naviteq websites. For more information, please check the privacy policies of the relevant services.

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In addition to advertising partners and analytics partners mentioned above, we are using widgets, which act as an intermediary between third-party websites (Facebook, Twitter, LinkedIn, etc.) and our website and allow us to provide additional information about us or our services or authorize you as our website user to share content on third-party websites.

  • Disqus (Disqus, Inc.) is a blog comment hosting service for websites and online communities that use a networked platform. Disqus integration into a corporate blog enables website users to submit a comment to any article posted on the blog after he/she authorizes it into a personal Disqus account. Disqus Privacy Policy
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Naviteq is gathering data via this service with a view to improving the development of our products or services. Data gathering is conducted on the basis of our or third party’s legitimate interests, or with your consent.

User data collected allow Naviteq to provide our Services and is employed in a variety of our activities that correspond our legitimate interests, including:

  • enabling analytics to draw valuable insights for smart decision making
  • contacting users
  • managing a user database
  • enabling commenting across the content delivered
  • handling payments
  • improving user experience (e.g., delivering highly personalized content suggestions) and the services delivered (e.g., a subscription service), etc.
  • providing information related to the changes introduced to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements

2.4. Data retention period

We set a retention period for your data — collected from our websites — to 1 year. We gather data to improve our services and the products we deliver. The retention period from our partners is set forth by them in their privacy policies.

2.5. Data recipients

We do not transfer the gathered data to third parties, apart from the cases described in the General data processing section or in this Section, as well as cases stipulated in our third partner’s privacy policies.

3. Data we gather from our web forms

3.1. We collect the following categories of data

When you fill out any of the forms located at our websites, you share the following information with us:

  • Name/surname
  • Position
  • Phone number
  • E-mail
  • Location
  • Company name
  • Any other information you provided to us from your request

3.2. How we process the data gathered

The information about the request is transferred to our CRM or Hubspot. Later, it may be used to contact you with something relevant to your initial request, provide further information related to the topic you requested, and deliver quality service.

By sharing personal information with us, you are giving consent for us to rightfully use your data for the following business purposes:

  • Send any updates regarding services you have shown interest in or provide further information related to the topic you requested.
  • Contact and communicate with you regarding your initial request. To get your consent to further contact you regarding any other services you might be interested in.
  • To get your consent to further contact you regarding any other services you might be interested in.
  • Maintenance and support activities of our CRM system and related activities.

All the information gathered via contact forms is processed by the following services:

  • WordPress (Privacy Policy)
  • Hubspot (Privacy Policy)
  • Gmail services that deliver notifications about the filled out contact forms to our employees (Privacy Shield)

3.3. Purposes and legal basis for data processing

If you fill out a contact form to get an expert’s take on your project or to get familiar with the services our company delivers, we process your data in order to enter into a contract and comply with our contractual obligations (to render Services), or answer to your request. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired about from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

With an aim to enhance our productivity and improve our collaboration—under our legitimate interest—we may use your personal data (e.g., an e-mail, name, job title, or activity taken on our resources) to provide the information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery, as well as we may maintain and support the system, in which we store collected data.

If you fill out contact forms for any other purpose, including the download of white papers or to request a demo, we process data with a legitimate interest to prevent spam and restrict the direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing the value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you.

3.4. Data retention period

We set a retention period for your data collected from contact forms on our websites to 1 year. This data may be further used to contact you if we want to send you anything relevant to your initial request (e.g., updated information on the white papers you downloaded from our websites).

3.5. Data recipients

We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.

4. Data we gather from our web forms

4.1. We collect the following categories of data

When you answer a question and/or provide information via chatbot, you share the following information with us:

  • Name/surname
  • Position
  • Phone number
  • E-mail
  • Location
  • Company name
  • Any other information you provided to us from your request

4.2. How we process the data gathered

The information gathered is transferred to our CRM or Hubspot. Later, it may be used to contact you with something relevant to your initial request, provide further information related to the topic you requested, and deliver quality service.

By sharing personal information with us, you are giving consent for us to rightfully use and process in any way your data, including for the following business purposes:

  • Send any updates regarding services you have shown interest in or provide further information related to the topic you requested.
  • Contact and communicate with you regarding your initial request.
  • To get your consent to further contact you regarding any other services you might be interested in.
  • Maintenance and support activities of our CRM system and related activities, etc.

All the information gathered via chatbot is processed by the following services:

  • WordPress (Privacy Policy)
  • Gmail services that deliver notifications about the filled out contact forms to our employees (Privacy Shield)
  • Drift.com, Inc. (Privacy Policy)

4.3. Purposes and legal basis for data processing

If you share personal data via chatbot to get an expert’s take on your project or to get familiar with the services our company delivers, we process your data in order to enter into a contract and to comply with our contractual obligations (to render Services), or answer to your request. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

With an aim to enhance our productivity and improve our collaboration—under our legitimate interest—we may use your personal data (e.g., an e-mail, name, job title, or activity taken on our resources) to provide information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery, as well as we may maintain and support the system, in which we store collected data.

If you share personal data via chatbot for any other purpose we process data with a legitimate interest to prevent spam and restrict direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you.

4.4. Data retention period

We set a retention period for your data collected from communication with us via chatbot to 6 years. This data may be further used to contact you if we want to send you anything relevant to your initial request (e.g., updated information on your initial request, etc).

4.5. Data recipients

We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.

5. Data we gather via e-mails, messengers, widgets, and phones

5.1. We collect the following categories of data

When you interact with us via any other means and tools, we gather the following information about you:

  • Name/surname
  • Position
  • Phone number
  • E-mail
  • Location
  • Company name
  • Any other information you provided to us from your request

The information about a customer call is stored in our internal system and includes a full call recording (starting the moment a connection was established), a voice recording if any available, a phone number, and a call duration.

5.2. How we process the data gathered

All the requests acquired via e-mail are stored within a business Gmail account of Naviteq located at the Google’s server. The information about the request is further transferred and stored in internal CRM either by employees of Naviteq manually or automatically for further processing according to our purposes. We may maintain and support the system, in which we store collected data.

5.3. Purposes and legal basis for data processing

When you contact us via any other means to get an expert’s take on your project / our services or to make any kind of a request, we process your data in order to enter into a contract, to comply with our contractual obligations (to render Services), or answer to your request.

This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites. With an aim to enhance our productivity and improve our collaboration, what is our legitimate interest, we may use your personal data—such as an e-mail, name, job title, or activity taken on our resources—to provide information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery.

If you communicate with us for any other purpose we process data with a legitimate interest to prevent spam and restrict direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you or your initial request.

5.4. Data retention period

We set a retention period for the data collected to 6 years. This data may be further used to contact you if we want to send you anything relevant to your initial request.

5.5. Data recipients

We do not share data with third parties, apart from the cases described in the General data processing section and cases stipulated in our third partner’s privacy policies.

6. Data we gather if you are our customer

6.1. We collect the following categories of data

If you are our customer, you have already shared the following information with us to process:

  • Names/surnames of contact persons
  • Positions
  • Phone numbers
  • E-mails
  • Skype IDs
  • Company name/address
  • Any other information you provided to us during service delivery
  • History of our communication, etc.

6.2. How we process the data gathered

  • Information about the existing customers is transferred to our internal CRM (by our employees manually or automatically on receiving a contact form) and Hubspot (HubSpot, Inc. Privacy Policy) for further processing a customer request and providing relevant services, as well as developing recommendations on improving the services we deliver. We may further need any maintenance and support activities of our CRM system or any related activities.
  • To share contact information and information related to the services a customer is interested in, we may use the following messengers: Skype (Privacy Policy), Viber (Privacy Policy), WhatsApp (Privacy Policy), or Telegram (Privacy Policy), as well as e-mail services—Gmail (Privacy Policy) or Outlook (Privacy Policy)
  • To store and share project requirements or any other information submitted by a customer (e.g., a project budget estimation to deliver a suitable commercial offer, UI mockups submitted by a customer, test access to a customer system, etc.), we may use services of Google (Privacy Policy), Adobe (Privacy Policy), Microsoft Office (Privacy Policy), Atlassian (Privacy Policy), and Trello (Privacy Policy)
  • To provision phone calls in a distributed manner, Naviteq makes use of services to store historical data about the activities conducted.
  • To establish internal business processes within our departments and teams and to ensure timely request processing, we make use of Trello (Privacy Policy) and Atlassian (Privacy Policy). These services may store project information related to a technology stack, budget, roadmap, deadlines, Naviteq project team, etc.
  • To store the audio recordings of negotiations with a customer in order to clarify details if necessary and conduct meetings with previous, existing, and potential customers, we make use of GoToMeeting (Privacy Policy), and Hangouts (Privacy Policy), or Zoom (Privacy Policy).
  • To store case studies, describing a delivered project approved by a customer, we use an internal web portal—SharePoint Portal (Privacy Policy)—which only employees of Naviteq can access.
  • To provision contracts, all the data about the active customers is stored in a secured internal network resource with limited access. This resource is available only to our account managers or other employees concerned for the purpose of improving service delivery while establishing communication with a customer, issuing an invoice, and generating reports for a customer. Additional services Naviteq uses for issuing invoices Azets AS (Privacy Policy). These services process data in compliance with the privacy policies of the mentioned services.
  • Additionally, by sharing with us this information you are giving consent to contact you in order to get your consent for the possibility to contact you regarding any other services you might be interested in

6.3. Purposes and legal basis for data processing

We use personal data submitted for the following purposes:

To fulfill/comply with our contractual obligations or answer your request. For example, we use your name or an e-mail in contact to send invoices or communicate with you at any stage of the service delivery life cycle. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

With an aim to enhance our productivity and improve our collaboration, what is our legitimate interest, we may use your personal data—such as an an e-mail, name, job title, or activity took on our resources — to provide the information we believe may be of interest to you and communicate with you in order to get your consent for a possibility to contact you regarding any other services you might be interested in. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery as well as to maintain and support our CRM system and related activities.

6.4. Data retention period

We set the retention period for your data about our customer to 1 year from last Service delivery. We keep it to be able to reach you when we have something relevant to your initial request (for example, updated information on related services, news, events, updates, etc).

6.5. Data recipients

We do not share data with third parties, apart from the cases described in the General data processing section or in this section.

7. Data we gather from the attendees of our events

7.1. We collect the following categories of data

When you register or attend an event organized by Naviteq, you share the following information with us:

  • Names/surnames of contact persons
  • Positions
  • Phone numbers
  • E-mails
  • Skype IDs
  • Company name/address
  • Any other information you provided to us during service delivery
  • History of our communication, etc.

7.2. How we process the data gathered

Data about users who filled out a contact form is stored in our internal CRM, which shall be maintained and supported, and Hubspot (HubSpot, Inc. Privacy Policy) — by our employees manually or automatically on receiving a contact form — for further processing a customer request and providing relevant services, as well as developing recommendations on improving the services we deliver.

To share contact information, as well as information related to the events and services that may be of interest to a customer, Naviteq may use the following:

  • Messengers: Skype (Privacy Policy), Viber (Privacy Policy), WhatsApp (Privacy Policy), or Telegram (Privacy Policy)
  • E-mail services Gmail (Privacy Policy) or Outlook (Privacy Policy)
  • Social media platforms: LinkedIn (Privacy Policy)
  • VOIP phone and conferencing services: GoToMeeting (Privacy Policy), Hangouts (Privacy Policy) or Zoom (Privacy Policy).

To provide users with the possibility to register for an event organized by Naviteq and acquire tickets, we use Eventbrite (Privacy Policy).

To store and share information about attendees of the events organized by Naviteq, as well as to improve all the online activities related to such events, Naviteq makes use of the services of Google (Privacy Policy) and Microsoft (Privacy Policy)

To enable marketing activities and share information about relevant services provided by our company, we use remarketing and advertising instruments available through Google Adwords (Privacy Policy).

To build a strong community around the events organized by Naviteq and to interact with those interested in our services, we use Meetup.com (Privacy Policy).

To optimize internal processes and improve communication channels, we may use Atlassian (Privacy Policy) and Trello (Privacy Policy).

7.3. Purposes and legal basis for data processing

To establish efficient communication with customers about our services, we may use the following data:

  • To fulfill and comply with our contractual obligations or answer to your request. To maintain contract development, we use your contact data to send transactional information via e-mail, Skype, or any other communication means or services. Your contact data is also used to confirm your request, respond to any of your questions, inquiries, or requests, provide support, as well as send you any updates on the services we deliver.
  • To fulfill our legitimate interest, we use your contact information and information about your interaction with our services to send promotional materials that we find relevant to you via e-mail, Skype, or any other communication means or services. Our interactions are aimed at driving engagement and maximizing the value you get through our services. These interactions may include information about our new events, commercial offers, newsletters, content, and events we believe may be relevant to you. To fulfill our legitimate interest, we use your contact information which is stored at our CRM system in order to maintain and support our CRM system and carry on any related activities.

7.4. Data retention period

We set the retention period for your data about our customer to 6 years from the last event you have been registered. We keep it to be able to reach you when we have something relevant to your initial request (for example, updated information on calls, e-mail, etc.).

7.5. Data recipients

We do not share personal data with third parties, apart from the cases, which implies Naviteq is to provide a list of registrars to the organizer of the event with a view to ensuring an acceptable level of organization and security.

8. General data processing and data storage

Our processing means any operation or set of operations that is performed on personal data or on sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction, support, maintenance, etc.

The retention period of storing data varies on its type. As the retention period expires, we either delete or anonymize personal data collected. In case data was transferred to backup storage and, therefore, cannot be deleted, we continue to store it in a secure fashion, but do not use it for any purpose. In all the other cases, we proceed with the deletion of data.

The information available through our websites that was collected by third parties is subject to the privacy policies of these third parties. In this case, the retention period of storing data is also subject to the privacy policies of these third parties.

To prevent spam, we keep track of spam and swindler accounts, which may be blocked through filtering at the server level.

A request containing words, which may be treated as spam-related or which may promote the distribution of misleading information, are filtered at the server level, as well as by company employees manually.

Data storage on our servers, as well as on cloud services provided by Google, Amazon, Hubspot, and on other services, inter alia Drift.com or other stipulated in this policy.

We do not make automated decisions, including profiling.

9. Your rights

Below, you will find a list of the rights you are subject to. Please note that some of the enlisted rights may be limited for the requests, which expose the personal information of another individual who is subject to the very same rights for privacy. In such a case, we will not be able to satisfy your request for data deletion if it contains information we are eligible to keep by law.

The right to be informed and to access information. You have legal rights to access your personal data, as well as request if we use this data for any purpose. Complying with our general policy, we will provide you with a free copy of your personal information in use within a month after we receive your request. We will send your information in use via a password-protected PDF file. For excessive or repeated requests, we are eligible to charge a fee. In case of numerous or complex requests, we are eligible to prolong our response time by as much as two additional months. Under such circumstances, you will be informed about the reasons of these extensions. In case, we refuse to address a particular request, we will explain why it happens and provide you with a list of further actions you are eligible to proceed. If shall you wish to take further action, we will require two trusted IDs from you to prove your identity. You may forward your requests to our Data Protection Officer ([email protected]). Please provide information about the nature of your request to help us process your inquiry.

The right for rectification. In case you believe, we store any of your personal data, which is incorrect or incomplete, you may request us to correct or supplement it. You also have the right to introduce changes to your information by logging into your account with us.

The right to erase, or “the right to be forgotten”. Under this principle, you may request us to delete or remove your personal data if there is no solid reason for your data continued processing. If you would like us to remove you from our database, please e-mail [email protected]). The right to be forgotten may be brought into force under the following reasons:

  • Data, which no longer has a relation to its original purpose for the collection.
  • You withdraw consent with respect to the original reason data was processed, and there is no other reason for us to continue to store and process your personal data.
  • You have objections to processing your personal data, and there are no overriding legitimate reasons for us to continue to process it.
  • Your personal data has been unlawfully processed.
  • Your personal data has to be deleted to comply with a legal obligation in a European Union or a Member State law to which Naviteq is subject.
  • Your personal data has been collected in relation to the offer of information society services.

The right to restrict processing. Under this right, you may request us to limit the processing your personal data. In this regard, we are eligible to store information that is sufficient to identify which data you want to be blocked, but cannot process it further. The right to restrict processing applies to the following cases:

  • Where you contest the accuracy of your personal data, we will restrict data processing until we have verified the accuracy of your personal data.
  • Where you have objected to data processing under legitimate interests, we will consider whether our legitimate interests override yours.
  • When data processing is unlawful, and you oppose data deletion and request restriction instead.
  • If we no longer need your personal data, but you require this data to establish, exercise or defend a legal claim.

If we have disclosed your personal data in question to third parties, we will inform them about the restriction on data processing, unless it is impossible or involves disproportionate effort to do so. We will inform you if we decide to lift a restriction on data processing.

The right to object. You are eligible to object to processing your personal data based on legitimate interests (including profiling) and direct marketing (including profiling). The objection must be on “grounds relating to his or her particular situation.” We will inform you of your right to object in the first communication you receive from us. We will stop processing your personal data for direct marketing purposes, as soon as we receive an objection.

The right to data portability. You are eligible to obtain your personal data, which is processed by Naviteq, to use it for your own purposes. It means you have the right to receive your personal data — that you have shared with us—in a structured machine-readable format, so you can further transfer the data to a different data controller. This right applies in the following circumstances:

  • Where you have provided the data to Naviteq.
  • Where data processing is carried out because you have given Naviteq your consent to do so.
  • Where data processing is carried out to develop a contract between you and Naviteq.
  • Where data processing is carried out automatically. (No membership data is processed using automated means, so this right does not apply).

Withdrawal of consent. If we process your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any point in time. Please note, that if you exercise this right, you may have to then provide your consent on a case-by-case basis for the use or disclosure of certain personal data, if such use or disclosure is necessary to enable you to utilize some or all of our services.

Right to file a complaint. You have the right to file a complaint about manipulations applied to your data by Naviteq with the supervisory authority of your country or a European Union Member State.

10. Data security and protection

We use data hosting service providers in the United States and Ireland to store the information we collect, and we do use extra technical measures to secure your data.

These measures include without limitation: data encryption, password-protected access to personal information, limited access to sensitive data, encrypted transfer of sensitive data (HTTPS, IPSec, TLS, PPTP, and SSH) firewalls and VPN, intrusion detection, and antivirus on all the production servers.

The data collected by third-party providers is protected by them and is subject to their terms and privacy policies.

The data collected on our websites by Naviteq, as well as the data, which you entrust us under NDAs and contracts, is protected by us. We follow the technical requirements of GDPR and ensure security standards are met without exception.

Though we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data is absolutely safe from intrusion by others during transmission through the Internet, or while stored on our systems, or otherwise in our care.

11. Data transfer outside EEA

We collect information worldwide and primarily store this information in the United States and Ireland. We transfer, process, and store your information outside of your country of residence across regions wherever we or our third-party service providers operate for the purpose of delivering our services to you and for maintenance and support purposes. Whenever we transfer your information, we take precautionary measures to protect it. Thus, the data by third-party providers may be transferred to different countries globally for processing. These data transfers fall under the terms and privacy policies of these providers and (or) under standard data protection clauses.

The data collected by Naviteq may be transferred across our offices. Headquartered in Israel.

12. General description

We may supplement or amend this policy by additional policies and guidelines from time to time. We will post any privacy policy changes on this page. We encourage you to review our privacy policy whenever you use our services to stay informed about our data practices and the ways you can help to protect your privacy.

Our services are not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take measures to delete such information.

If you disagree with any changes to this privacy policy, you will need to stop using our services.

Contact us

Your information is controlled by Naviteq Ltd. Israel If you have questions or concerns about how your information is handled, please direct your inquiry to Naviteq Ltd. Israel, which we have appointed as responsible for facilitating such inquiries.

Naviteq Ltd. Israel:

Israel, Tel Aviv, Alon Building 1, Yigal Alon St 94, Tel Aviv-Yafo

Phone/fax: +972 (58) 4448558

E-Mail: [email protected]