Home » FinOps Automation: Turning Cloud Spend into a Managed Process

FinOps Automation: Turning Cloud Spend into a Managed Process

FinOps Automation - Naviteq

TLDR

      • Cloud spend grows exponentially because cloud environments are dynamic, distributed, and constantly changing, and manual tracking cannot keep pace.

      • Visibility alone is not enough. Seeing waste doesn’t prevent it, and action must be automated to stop unpredictable costs.

      • FinOps automation transforms cloud cost from a reactive fire drill into a managed, measurable operational process with continuous governance.

      • Multi-cloud makes manual control impossible at scale. Different pricing models, billing cycles, and tooling require automated orchestration.

      • Tagging, policies and automation enable continuous control. This enforces standards that ensure accountability and accurate cost allocation.

      • Real-time actions prevent waste before it happens. Automated rightsizing, scheduling, and cleanup stop unnecessary spend immediately.

    Introduction

    Cloud cost is no longer just a finance problem, it’s an operational challenge that touches engineering, product, and executive leadership. As organizations accelerate cloud adoption and embrace multi-cloud strategies, spend has become one of the most volatile and unpredictable line items in the IT budget.

    The numbers tell a compelling story. According to Gartner, worldwide end-user spending on public cloud services is forecast to grow 20.4% to reach $679 billion in 2024, up from $563.6 billion in 2023 and will further increase in the years 2025 and 2026. Yet despite this massive investment, waste remains rampant. Flexera’s 2024 State of the Cloud Report found that organizations estimate 28% of cloud spend is wasted, representing tens of billions of dollars annually across the industry.

    The core issue? Cloud environments operate at a velocity and complexity that manual financial controls simply cannot match. Multi-cloud adoption has become the norm rather than the exception. Each cloud provider brings different pricing models, discount mechanisms, billing structures, and optimization opportunities, creating a governance nightmare for teams trying to manage costs manually. This is where proper FinOps adoption becomes critical. Early FinOps focused on visibility: understanding what you’re spending and where. But organizations quickly discovered that visibility alone doesn’t reduce costs, it just helps you understand how much you’re overspending. The next evolution required action, but human-driven responses to cost anomalies are too slow, inconsistent, and resource-intensive to scale. In a recent survey, it was observed that over 50% of FinOps practitioners consider workload optimization as their highest priority. The shift from tracking spend to actively managing spend demands automation as a foundational capability. Experts with years of experience in this field like that from Naviteq can guide you through this process in the most optimal way.

    What Is FinOps automation?

    What does FinOps automation mean?

    FinOps automation is the systematic application of policy-driven workflows and automated actions to manage cloud financial operations continuously. Instead of requiring manual oversight to identify waste and follow up on remediation, cost controls are integrated directly into the workflow. This ensures that policies are enforced and actions are triggered automatically, maintaining fiscal governance without constant human intervention.

    How is it different from regular FinOps?

    Traditional FinOps establishes the operating model: defining roles, responsibilities, workflows, and metrics for managing cloud costs. It answers questions like “Who owns this spend?” and “What are our optimization priorities?”

    FinOps automation serves as the execution engine that makes those decisions operational. It’s the difference between having a policy that says “idle development environments should be shut down after hours” and actually having those environments automatically stopped every evening at 6 PM and restarted at 8 AM.

    Why is automation the missing layer?

    The FinOps framework provides structure and culture, but without automation, every cost-saving measure requires manual effort, coordination, and follow-through. In dynamic cloud environments where resources are provisioned and decommissioned constantly, human intervention creates an unbridgeable gap between detecting waste and eliminating it. Automation closes that gap, turning FinOps from a set of principles into a managed operational system.

    Why manual FinOps breaks at scale

    The failure of manual FinOps isn’t a people problem, it’s a complexity problem. Cloud environments have characteristics that make human-driven cost management fundamentally unscalable:

        • Thousands of constantly changing resources: Modern cloud environments contain thousands or tens of thousands of individual resources across compute, storage, databases, networking, and services. Resources are created and destroyed continuously as applications scale, developers provision test environments, and automated systems respond to demand.

        • Multiple teams with different priorities: Engineering teams optimize for performance and reliability. Product teams focus on features and time-to-market. Finance teams care about predictability and budget adherence. Without automated enforcement, each team makes decisions in isolation, often inadvertently creating cost inefficiencies.

        • Complex multi-cloud billing models: AWS uses Reserved Instances and Savings Plans. Azure has Reserved VM Instances and Azure Hybrid Benefit. Google Cloud offers Committed Use Discounts and Sustained Use Discounts. Each provider has different pricing structures, discount mechanisms, and optimization opportunities, requiring specialized knowledge to manage effectively.

        • Delayed reactions guarantee waste: By the time monthly cloud bills arrive, analyze cost anomalies, identify root causes, create tickets, assign owners, and implement fixes, weeks or months of unnecessary spend have already occurred. In fast-moving cloud environments, delayed feedback loops translate directly into wasted budget.

        • Tagging inconsistency: Without automated enforcement, tagging standards degrade immediately. Resources get deployed without required tags, teams use inconsistent naming conventions, and cost allocation becomes guesswork rather than data-driven analysis.

      FinOps automation vs traditional FinOps

      Traditional FinOps Automated FinOps
      Monthly cost reports and reviews Continuous, real-time cost monitoring and control
      Human-driven actions and remediation Policy-driven automated actions and enforcement
      Reactive responses to cost overruns Proactive prevention of waste before it occurs
      Visibility-focused dashboards Action-focused workflows with automated remediation
      Slow feedback loops (weeks to months) Real-time enforcement and immediate feedback
      Manual tagging audits and corrections Automated tagging enforcement at resource
      Periodic optimization exercises Continuous optimization through automated policies

      Multi-cloud makes automation non-negotiable

      In single-cloud environments, teams can develop deep expertise in one provider’s pricing model, cost management tools, and optimization strategies. Multi-cloud shatters this simplicity.

          • Different pricing models require constant translation: What constitutes “rightsizing” differs between AWS EC2 instance families, Azure VM series, and Google Cloud machine types. Commitment-based discounts operate on different terms across providers. Storage tiering strategies vary. Without automation, teams must manually track and optimize across fundamentally different systems.

          • Fragmented visibility creates blind spots: Each cloud provider offers native cost management tools, but they only show spend within that provider’s ecosystem. Understanding total cost requires aggregating data from multiple sources, normalizing different billing formats, and reconciling discrepancies, a process too complex and time-consuming for manual execution.

          • Governance chaos without centralized control: Multi-cloud environments often emerge organically, with different teams adopting different providers based on technical requirements or historical preferences. Without automated governance policies that span all clouds, cost controls become inconsistent, tags don’t align, and accountability dissolves.

          • Tooling fragmentation multiplies complexity: AWS Cost Explorer, Azure Cost Management, and Google Cloud’s cost management tools all use different interfaces, APIs, and data models. Managing costs across multiple clouds manually means learning and operating multiple distinct platforms, an unsustainable burden as cloud usage scales.

        What does FinOps automation actually do?

        FinOps automation encompasses a wide range of automated actions that continuously optimize cloud spend:

            • Automated tagging enforcementPolicies that prevent resource creation without required tags (cost center, owner, environment, project) or automatically apply tags based on organizational rules, ensuring accurate cost allocation from day one.
            • Real-time anomaly detection and remediation: Generates  immediate custom-made notifications when cost anomalies occur and sends them to the relevant teams (reducing false positive alerts); and automatically triggers investigation workflows that gather context and execute corrective actions without human intervention.
            • Budget threshold and auto-actionsWhen spending nears or crosses your budget threshold, automated systems take the lead. Rather than waiting for a manual review, the platform can instantly send alerts, temporarily restrict new resource provisioning in certain accounts, or trigger formal approval workflows before allowing any additional capacity usage.
            • Rightsizing policiesRather than guessing capacity, the system continuously monitors how your resources are actually performing. It provides data-driven recommendations to shrink over-provisioned assets and can even execute these changes automatically during scheduled maintenance windows to maximize performance per dollar.
            • Idle resource cleanup: Automated identification and removal of resources that haven’t been used within defined timeframes. Unattached storage volumes, stopped instances running for weeks, orphaned snapshots, or unused load balancers.
            • Commitment utilization tracking: Monitoring Reserved Instance and Savings Plan coverage, identifying underutilized commitments, and flagging opportunities to adjust commitment levels..
            • Storage tiering automation: Automatically moving infrequently accessed data from high-performance storage tiers to cost-effective archival storage based on access patterns.
            • Environment scheduling: Automatically stopping non-production environments (development, testing, staging) during non-business hours and weekends, then restarting them when teams need access.
            • Real-time alerts and remediation: Immediate notification when cost anomalies occur. This along with automated investigation workflows that gather context and execute corrective actions without human intervention.

          FinOps automation architecture

          Effective FinOps automation requires multiple integrated layers working together:

              • Data layer: Collects usage metrics, billing data, and resource metadata from all cloud providers and services. The data layer normalizes different formats into a unified data model for analysis.

              • Visibility layer: Provides dashboards, reports, and allocation views that show who’s spending what, where waste exists, and how costs trend over time.

              • Policy layer: Defines rules, budgets, thresholds, and governance standards, specifying what should happen when conditions are met.

              • Action layer: Executes automated responses based on policies, provisioning resources, adjusting configurations, sending notifications, or restricting actions.

              • Governance layer: Establishes ownership, accountability, and approval workflows, ensuring that automation operates within organizational controls while still enabling agility.

            Tools and platforms for FinOps automation

            Organizations implement FinOps automation using various categories of tools:

                • Cloud-native cost tools: Each major cloud provider offers native cost management capabilities with increasing automation features.

                • FinOps platforms: Dedicated third-party platforms that aggregate multi-cloud cost data, provide advanced analytics, and enable policy-based automation.

                • Automation engines: Workflow automation tools that can execute actions across cloud environments based on triggers and conditions.

                • Policy-as-code frameworks: Infrastructure-as-code tools that embed cost policies directly into provisioning workflows, preventing cost inefficiencies at deployment time.

                • Multi-cloud governance platforms: Enterprise platforms that provide unified governance, compliance, and cost management across multiple cloud providers.

              KPIs to measure FinOps automation success

              Organizations should track specific metrics to evaluate FinOps automation effectiveness:

                  • Percentage of spend under ownership: What portion of cloud spend is tagged with clear ownership, enabling accountability and chargeback

                  • Percentage of spend under automated control: How much spend is governed by active automation policies versus requiring manual intervention

                  • Waste rate: Percentage of total cloud spend identified as waste. Idle resources, overprovisioned capacity and unused commitments

                  • Time-to-detect versus time-to-fix: How quickly cost anomalies are identified and how long remediation takes, automation should dramatically reduce both

                  • Tagging coverage: Percentage of resources with required tags applied, indicating governance maturity

                  • Unit cost per workload or product: Cost efficiency metrics that normalize spend against business value delivered

                  • Commitment utilization: How effectively Reserved Instances, Savings Plans, and committed use discounts are being utilized

                  • Forecast accuracy: How closely actual spend matches forecasted spend, indicating predictability and control

                Conclusion

                Cloud cost management has evolved from a periodic financial review into a continuous operational discipline. As cloud adoption accelerates and multi-cloud becomes standard, the gap between manual cost management capabilities and the complexity of cloud environments continues to widen.

                FinOps automation transforms cloud spend from an uncontrolled expense into a managed process with clear ownership, continuous governance, and real-time action. By embedding cost controls directly into cloud operations, organizations shift from reactive cost firefighting to proactive financial governance.

                The combination of governance frameworks, ownership accountability, and real-time automated action creates sustainable cost control. Visibility shows you the problem. Automation solves it, continuously, consistently, and at scale.

                FinOps is not a project with a finish line. It’s an operating model that must evolve with your cloud environment. Without automation, that evolution is impossible. With it, cloud costs become predictable, optimized, and aligned with business value.

                Frequently Asked Questions

                FinOps automation is the systematic use of policy-driven workflows and automated actions to continuously manage cloud financial operations. This eliminates manual intervention for routine cost optimization and cost governance tasks.

                No. While large enterprises face the most acute scaling challenges, organizations of any size benefit from FinOps cost automation. Even small teams using multiple cloud services quickly reach a complexity threshold where manual cost management becomes unsustainable.

                FinOps automation platforms aggregate data from multiple cloud providers, normalize different billing formats, and apply consistent policies across all environments. This creates unified cost governance and cost control regardless of which cloud services teams use.

                No. Automation handles repetitive, time-consuming cloud financial management tasks, freeing FinOps teams to focus on strategic initiatives like optimization strategy, commitment planning, architectural improvements, and cross-functional collaboration. Automation amplifies human expertise rather than replacing it.

                Organizations typically see immediate results from quick wins like idle resource cleanup and environment scheduling. More sophisticated optimizations around rightsizing and commitment management deliver value over weeks to months as policies mature and coverage expands.

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                • providing information related to the changes introduced to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements

                2.4. Data retention period

                We set a retention period for your data — collected from our websites — to 1 year. We gather data to improve our services and the products we deliver. The retention period from our partners is set forth by them in their privacy policies.

                2.5. Data recipients

                We do not transfer the gathered data to third parties, apart from the cases described in the General data processing section or in this Section, as well as cases stipulated in our third partner’s privacy policies.

                3. Data we gather from our web forms

                3.1. We collect the following categories of data

                When you fill out any of the forms located at our websites, you share the following information with us:

                • Name/surname
                • Position
                • Phone number
                • E-mail
                • Location
                • Company name
                • Any other information you provided to us from your request

                3.2. How we process the data gathered

                The information about the request is transferred to our CRM or Hubspot. Later, it may be used to contact you with something relevant to your initial request, provide further information related to the topic you requested, and deliver quality service.

                By sharing personal information with us, you are giving consent for us to rightfully use your data for the following business purposes:

                • Send any updates regarding services you have shown interest in or provide further information related to the topic you requested.
                • Contact and communicate with you regarding your initial request. To get your consent to further contact you regarding any other services you might be interested in.
                • To get your consent to further contact you regarding any other services you might be interested in.
                • Maintenance and support activities of our CRM system and related activities.

                All the information gathered via contact forms is processed by the following services:

                • WordPress (Privacy Policy)
                • Hubspot (Privacy Policy)
                • Gmail services that deliver notifications about the filled out contact forms to our employees (Privacy Shield)

                3.3. Purposes and legal basis for data processing

                If you fill out a contact form to get an expert’s take on your project or to get familiar with the services our company delivers, we process your data in order to enter into a contract and comply with our contractual obligations (to render Services), or answer to your request. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired about from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

                With an aim to enhance our productivity and improve our collaboration—under our legitimate interest—we may use your personal data (e.g., an e-mail, name, job title, or activity taken on our resources) to provide the information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery, as well as we may maintain and support the system, in which we store collected data.

                If you fill out contact forms for any other purpose, including the download of white papers or to request a demo, we process data with a legitimate interest to prevent spam and restrict the direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing the value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you.

                3.4. Data retention period

                We set a retention period for your data collected from contact forms on our websites to 1 year. This data may be further used to contact you if we want to send you anything relevant to your initial request (e.g., updated information on the white papers you downloaded from our websites).

                3.5. Data recipients

                We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.

                4. Data we gather from our web forms

                4.1. We collect the following categories of data

                When you answer a question and/or provide information via chatbot, you share the following information with us:

                • Name/surname
                • Position
                • Phone number
                • E-mail
                • Location
                • Company name
                • Any other information you provided to us from your request

                4.2. How we process the data gathered

                The information gathered is transferred to our CRM or Hubspot. Later, it may be used to contact you with something relevant to your initial request, provide further information related to the topic you requested, and deliver quality service.

                By sharing personal information with us, you are giving consent for us to rightfully use and process in any way your data, including for the following business purposes:

                • Send any updates regarding services you have shown interest in or provide further information related to the topic you requested.
                • Contact and communicate with you regarding your initial request.
                • To get your consent to further contact you regarding any other services you might be interested in.
                • Maintenance and support activities of our CRM system and related activities, etc.

                All the information gathered via chatbot is processed by the following services:

                • WordPress (Privacy Policy)
                • Gmail services that deliver notifications about the filled out contact forms to our employees (Privacy Shield)
                • Drift.com, Inc. (Privacy Policy)

                4.3. Purposes and legal basis for data processing

                If you share personal data via chatbot to get an expert’s take on your project or to get familiar with the services our company delivers, we process your data in order to enter into a contract and to comply with our contractual obligations (to render Services), or answer to your request. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

                With an aim to enhance our productivity and improve our collaboration—under our legitimate interest—we may use your personal data (e.g., an e-mail, name, job title, or activity taken on our resources) to provide information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery, as well as we may maintain and support the system, in which we store collected data.

                If you share personal data via chatbot for any other purpose we process data with a legitimate interest to prevent spam and restrict direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you.

                4.4. Data retention period

                We set a retention period for your data collected from communication with us via chatbot to 6 years. This data may be further used to contact you if we want to send you anything relevant to your initial request (e.g., updated information on your initial request, etc).

                4.5. Data recipients

                We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.

                5. Data we gather via e-mails, messengers, widgets, and phones

                5.1. We collect the following categories of data

                When you interact with us via any other means and tools, we gather the following information about you:

                • Name/surname
                • Position
                • Phone number
                • E-mail
                • Location
                • Company name
                • Any other information you provided to us from your request

                The information about a customer call is stored in our internal system and includes a full call recording (starting the moment a connection was established), a voice recording if any available, a phone number, and a call duration.

                5.2. How we process the data gathered

                All the requests acquired via e-mail are stored within a business Gmail account of Naviteq located at the Google’s server. The information about the request is further transferred and stored in internal CRM either by employees of Naviteq manually or automatically for further processing according to our purposes. We may maintain and support the system, in which we store collected data.

                5.3. Purposes and legal basis for data processing

                When you contact us via any other means to get an expert’s take on your project / our services or to make any kind of a request, we process your data in order to enter into a contract, to comply with our contractual obligations (to render Services), or answer to your request.

                This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites. With an aim to enhance our productivity and improve our collaboration, what is our legitimate interest, we may use your personal data—such as an e-mail, name, job title, or activity taken on our resources—to provide information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery.

                If you communicate with us for any other purpose we process data with a legitimate interest to prevent spam and restrict direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you or your initial request.

                5.4. Data retention period

                We set a retention period for the data collected to 6 years. This data may be further used to contact you if we want to send you anything relevant to your initial request.

                5.5. Data recipients

                We do not share data with third parties, apart from the cases described in the General data processing section and cases stipulated in our third partner’s privacy policies.

                6. Data we gather if you are our customer

                6.1. We collect the following categories of data

                If you are our customer, you have already shared the following information with us to process:

                • Names/surnames of contact persons
                • Positions
                • Phone numbers
                • E-mails
                • Skype IDs
                • Company name/address
                • Any other information you provided to us during service delivery
                • History of our communication, etc.

                6.2. How we process the data gathered

                • Information about the existing customers is transferred to our internal CRM (by our employees manually or automatically on receiving a contact form) and Hubspot (HubSpot, Inc. Privacy Policy) for further processing a customer request and providing relevant services, as well as developing recommendations on improving the services we deliver. We may further need any maintenance and support activities of our CRM system or any related activities.
                • To share contact information and information related to the services a customer is interested in, we may use the following messengers: Skype (Privacy Policy), Viber (Privacy Policy), WhatsApp (Privacy Policy), or Telegram (Privacy Policy), as well as e-mail services—Gmail (Privacy Policy) or Outlook (Privacy Policy)
                • To store and share project requirements or any other information submitted by a customer (e.g., a project budget estimation to deliver a suitable commercial offer, UI mockups submitted by a customer, test access to a customer system, etc.), we may use services of Google (Privacy Policy), Adobe (Privacy Policy), Microsoft Office (Privacy Policy), Atlassian (Privacy Policy), and Trello (Privacy Policy)
                • To provision phone calls in a distributed manner, Naviteq makes use of services to store historical data about the activities conducted.
                • To establish internal business processes within our departments and teams and to ensure timely request processing, we make use of Trello (Privacy Policy) and Atlassian (Privacy Policy). These services may store project information related to a technology stack, budget, roadmap, deadlines, Naviteq project team, etc.
                • To store the audio recordings of negotiations with a customer in order to clarify details if necessary and conduct meetings with previous, existing, and potential customers, we make use of GoToMeeting (Privacy Policy), and Hangouts (Privacy Policy), or Zoom (Privacy Policy).
                • To store case studies, describing a delivered project approved by a customer, we use an internal web portal—SharePoint Portal (Privacy Policy)—which only employees of Naviteq can access.
                • To provision contracts, all the data about the active customers is stored in a secured internal network resource with limited access. This resource is available only to our account managers or other employees concerned for the purpose of improving service delivery while establishing communication with a customer, issuing an invoice, and generating reports for a customer. Additional services Naviteq uses for issuing invoices Azets AS (Privacy Policy). These services process data in compliance with the privacy policies of the mentioned services.
                • Additionally, by sharing with us this information you are giving consent to contact you in order to get your consent for the possibility to contact you regarding any other services you might be interested in

                6.3. Purposes and legal basis for data processing

                We use personal data submitted for the following purposes:

                To fulfill/comply with our contractual obligations or answer your request. For example, we use your name or an e-mail in contact to send invoices or communicate with you at any stage of the service delivery life cycle. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.

                With an aim to enhance our productivity and improve our collaboration, what is our legitimate interest, we may use your personal data—such as an an e-mail, name, job title, or activity took on our resources — to provide the information we believe may be of interest to you and communicate with you in order to get your consent for a possibility to contact you regarding any other services you might be interested in. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery as well as to maintain and support our CRM system and related activities.

                6.4. Data retention period

                We set the retention period for your data about our customer to 1 year from last Service delivery. We keep it to be able to reach you when we have something relevant to your initial request (for example, updated information on related services, news, events, updates, etc).

                6.5. Data recipients

                We do not share data with third parties, apart from the cases described in the General data processing section or in this section.

                7. Data we gather from the attendees of our events

                7.1. We collect the following categories of data

                When you register or attend an event organized by Naviteq, you share the following information with us:

                • Names/surnames of contact persons
                • Positions
                • Phone numbers
                • E-mails
                • Skype IDs
                • Company name/address
                • Any other information you provided to us during service delivery
                • History of our communication, etc.

                7.2. How we process the data gathered

                Data about users who filled out a contact form is stored in our internal CRM, which shall be maintained and supported, and Hubspot (HubSpot, Inc. Privacy Policy) — by our employees manually or automatically on receiving a contact form — for further processing a customer request and providing relevant services, as well as developing recommendations on improving the services we deliver.

                To share contact information, as well as information related to the events and services that may be of interest to a customer, Naviteq may use the following:

                • Messengers: Skype (Privacy Policy), Viber (Privacy Policy), WhatsApp (Privacy Policy), or Telegram (Privacy Policy)
                • E-mail services Gmail (Privacy Policy) or Outlook (Privacy Policy)
                • Social media platforms: LinkedIn (Privacy Policy)
                • VOIP phone and conferencing services: GoToMeeting (Privacy Policy), Hangouts (Privacy Policy) or Zoom (Privacy Policy).

                To provide users with the possibility to register for an event organized by Naviteq and acquire tickets, we use Eventbrite (Privacy Policy).

                To store and share information about attendees of the events organized by Naviteq, as well as to improve all the online activities related to such events, Naviteq makes use of the services of Google (Privacy Policy) and Microsoft (Privacy Policy)

                To enable marketing activities and share information about relevant services provided by our company, we use remarketing and advertising instruments available through Google Adwords (Privacy Policy).

                To build a strong community around the events organized by Naviteq and to interact with those interested in our services, we use Meetup.com (Privacy Policy).

                To optimize internal processes and improve communication channels, we may use Atlassian (Privacy Policy) and Trello (Privacy Policy).

                7.3. Purposes and legal basis for data processing

                To establish efficient communication with customers about our services, we may use the following data:

                • To fulfill and comply with our contractual obligations or answer to your request. To maintain contract development, we use your contact data to send transactional information via e-mail, Skype, or any other communication means or services. Your contact data is also used to confirm your request, respond to any of your questions, inquiries, or requests, provide support, as well as send you any updates on the services we deliver.
                • To fulfill our legitimate interest, we use your contact information and information about your interaction with our services to send promotional materials that we find relevant to you via e-mail, Skype, or any other communication means or services. Our interactions are aimed at driving engagement and maximizing the value you get through our services. These interactions may include information about our new events, commercial offers, newsletters, content, and events we believe may be relevant to you. To fulfill our legitimate interest, we use your contact information which is stored at our CRM system in order to maintain and support our CRM system and carry on any related activities.

                7.4. Data retention period

                We set the retention period for your data about our customer to 6 years from the last event you have been registered. We keep it to be able to reach you when we have something relevant to your initial request (for example, updated information on calls, e-mail, etc.).

                7.5. Data recipients

                We do not share personal data with third parties, apart from the cases, which implies Naviteq is to provide a list of registrars to the organizer of the event with a view to ensuring an acceptable level of organization and security.

                8. General data processing and data storage

                Our processing means any operation or set of operations that is performed on personal data or on sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction, support, maintenance, etc.

                The retention period of storing data varies on its type. As the retention period expires, we either delete or anonymize personal data collected. In case data was transferred to backup storage and, therefore, cannot be deleted, we continue to store it in a secure fashion, but do not use it for any purpose. In all the other cases, we proceed with the deletion of data.

                The information available through our websites that was collected by third parties is subject to the privacy policies of these third parties. In this case, the retention period of storing data is also subject to the privacy policies of these third parties.

                To prevent spam, we keep track of spam and swindler accounts, which may be blocked through filtering at the server level.

                A request containing words, which may be treated as spam-related or which may promote the distribution of misleading information, are filtered at the server level, as well as by company employees manually.

                Data storage on our servers, as well as on cloud services provided by Google, Amazon, Hubspot, and on other services, inter alia Drift.com or other stipulated in this policy.

                We do not make automated decisions, including profiling.

                9. Your rights

                Below, you will find a list of the rights you are subject to. Please note that some of the enlisted rights may be limited for the requests, which expose the personal information of another individual who is subject to the very same rights for privacy. In such a case, we will not be able to satisfy your request for data deletion if it contains information we are eligible to keep by law.

                The right to be informed and to access information. You have legal rights to access your personal data, as well as request if we use this data for any purpose. Complying with our general policy, we will provide you with a free copy of your personal information in use within a month after we receive your request. We will send your information in use via a password-protected PDF file. For excessive or repeated requests, we are eligible to charge a fee. In case of numerous or complex requests, we are eligible to prolong our response time by as much as two additional months. Under such circumstances, you will be informed about the reasons of these extensions. In case, we refuse to address a particular request, we will explain why it happens and provide you with a list of further actions you are eligible to proceed. If shall you wish to take further action, we will require two trusted IDs from you to prove your identity. You may forward your requests to our Data Protection Officer ([email protected]). Please provide information about the nature of your request to help us process your inquiry.

                The right for rectification. In case you believe, we store any of your personal data, which is incorrect or incomplete, you may request us to correct or supplement it. You also have the right to introduce changes to your information by logging into your account with us.

                The right to erase, or “the right to be forgotten”. Under this principle, you may request us to delete or remove your personal data if there is no solid reason for your data continued processing. If you would like us to remove you from our database, please e-mail [email protected]). The right to be forgotten may be brought into force under the following reasons:

                • Data, which no longer has a relation to its original purpose for the collection.
                • You withdraw consent with respect to the original reason data was processed, and there is no other reason for us to continue to store and process your personal data.
                • You have objections to processing your personal data, and there are no overriding legitimate reasons for us to continue to process it.
                • Your personal data has been unlawfully processed.
                • Your personal data has to be deleted to comply with a legal obligation in a European Union or a Member State law to which Naviteq is subject.
                • Your personal data has been collected in relation to the offer of information society services.

                The right to restrict processing. Under this right, you may request us to limit the processing your personal data. In this regard, we are eligible to store information that is sufficient to identify which data you want to be blocked, but cannot process it further. The right to restrict processing applies to the following cases:

                • Where you contest the accuracy of your personal data, we will restrict data processing until we have verified the accuracy of your personal data.
                • Where you have objected to data processing under legitimate interests, we will consider whether our legitimate interests override yours.
                • When data processing is unlawful, and you oppose data deletion and request restriction instead.
                • If we no longer need your personal data, but you require this data to establish, exercise or defend a legal claim.

                If we have disclosed your personal data in question to third parties, we will inform them about the restriction on data processing, unless it is impossible or involves disproportionate effort to do so. We will inform you if we decide to lift a restriction on data processing.

                The right to object. You are eligible to object to processing your personal data based on legitimate interests (including profiling) and direct marketing (including profiling). The objection must be on “grounds relating to his or her particular situation.” We will inform you of your right to object in the first communication you receive from us. We will stop processing your personal data for direct marketing purposes, as soon as we receive an objection.

                The right to data portability. You are eligible to obtain your personal data, which is processed by Naviteq, to use it for your own purposes. It means you have the right to receive your personal data — that you have shared with us—in a structured machine-readable format, so you can further transfer the data to a different data controller. This right applies in the following circumstances:

                • Where you have provided the data to Naviteq.
                • Where data processing is carried out because you have given Naviteq your consent to do so.
                • Where data processing is carried out to develop a contract between you and Naviteq.
                • Where data processing is carried out automatically. (No membership data is processed using automated means, so this right does not apply).

                Withdrawal of consent. If we process your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any point in time. Please note, that if you exercise this right, you may have to then provide your consent on a case-by-case basis for the use or disclosure of certain personal data, if such use or disclosure is necessary to enable you to utilize some or all of our services.

                Right to file a complaint. You have the right to file a complaint about manipulations applied to your data by Naviteq with the supervisory authority of your country or a European Union Member State.

                10. Data security and protection

                We use data hosting service providers in the United States and Ireland to store the information we collect, and we do use extra technical measures to secure your data.

                These measures include without limitation: data encryption, password-protected access to personal information, limited access to sensitive data, encrypted transfer of sensitive data (HTTPS, IPSec, TLS, PPTP, and SSH) firewalls and VPN, intrusion detection, and antivirus on all the production servers.

                The data collected by third-party providers is protected by them and is subject to their terms and privacy policies.

                The data collected on our websites by Naviteq, as well as the data, which you entrust us under NDAs and contracts, is protected by us. We follow the technical requirements of GDPR and ensure security standards are met without exception.

                Though we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data is absolutely safe from intrusion by others during transmission through the Internet, or while stored on our systems, or otherwise in our care.

                11. Data transfer outside EEA

                We collect information worldwide and primarily store this information in the United States and Ireland. We transfer, process, and store your information outside of your country of residence across regions wherever we or our third-party service providers operate for the purpose of delivering our services to you and for maintenance and support purposes. Whenever we transfer your information, we take precautionary measures to protect it. Thus, the data by third-party providers may be transferred to different countries globally for processing. These data transfers fall under the terms and privacy policies of these providers and (or) under standard data protection clauses.

                The data collected by Naviteq may be transferred across our offices. Headquartered in Israel.

                12. General description

                We may supplement or amend this policy by additional policies and guidelines from time to time. We will post any privacy policy changes on this page. We encourage you to review our privacy policy whenever you use our services to stay informed about our data practices and the ways you can help to protect your privacy.

                Our services are not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take measures to delete such information.

                If you disagree with any changes to this privacy policy, you will need to stop using our services.

                Contact us

                Your information is controlled by Naviteq Ltd. Israel If you have questions or concerns about how your information is handled, please direct your inquiry to Naviteq Ltd. Israel, which we have appointed as responsible for facilitating such inquiries.

                Naviteq Ltd. Israel:

                Israel, Tel Aviv, Alon Building 1, Yigal Alon St 94, Tel Aviv-Yafo

                Phone/fax: +972 (58) 4448558

                E-Mail: [email protected]